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Writing
CX Content Designer
@Remote
[Hiring] CX Content Designer @Remote
Apr 02, 2025 - Remote is hiring a remote CX Content Designer. 💸 Salary: 27,000 to 60,000 usd. 📍Location: EMEA.
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Role Description
This is an exciting time to join Remote and make a personal difference in the global employment space as a Copywriter, joining our Customer Experience Department more specifically the CX Response & Evolve team. As a member of the CX Response and Evolve team, you'll be part of a team focused on change management, incident response and product improvements.
- Write clear, concise and compelling copy for main communication channels — email, web, and in-app/platform alerts.
- Enhance the user experience, decrease the number of users’ replies to communications, and ensure clear and trustworthy change and incident follow-ups.
Qualifications
- Proven experience as a copywriter or related role.
- Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
- Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
- Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey.
- Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).
- Strong research and data reporting skills.
- Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
- Comfortable using HubSpot, Notion, Excel, and tools alike.
- Results-oriented – act with a sense of urgency, strong follow-up.
- Ability to see the big picture while maintaining strong attention to detail.
- Demonstrated data analysis and problem-solving skills.
- Ready to work in a fast-paced environment and with a continuous improvement attitude.
- Good time-management and organizational skills.
- Flexibility and creativity to deal with unexpected situations.
- Experience working remotely and some previous customer experience is considered a plus.
Requirements
- Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
- Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
- Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle), Growth, Product, and Legal.
- Planning dates and scheduling communication according to the existing needs and internal guidelines.
- Present regular reporting and assessment on the user outcomes of communication.
Benefits
- Work from anywhere.
- Flexible paid time off.
- Flexible working hours (we are async).
- 16 weeks paid parental leave.
- Mental health support services.
- Stock options.
- Learning budget.
- Home office budget & IT equipment.
- Budget for local in-person social events or co-working spaces.
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| 📍 | Be aware of the location restriction for this remote position: EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Writing
Writing
|
Salary
💸
27,000 to 60,000 usd
|
Remote
Location
EMEA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
