[Hiring] CS Technical Content Writer @Booksy

Role Description

Your career as a CS Technical Content Writer at Booksy will give you the opportunity to own the entire knowledge ecosystem for our global Customer Success team. You won’t just be writing "content" - you’ll be the architect of the information that empowers our users to thrive and enables our agents to provide world-class, efficient support.

Working within the Global CS Excellence team, you’ll split your expertise between our external Help Center and our vital internal Knowledge Base. You’ll be the one translating complex product engineering into human-friendly solutions, whether you're building the standard operating procedures (SOPs) that keep our global teams aligned or drafting high-pressure messaging during a service outage.

Qualifications

• Proven, hands-on experience in technical writing, support content, or copywriting, ideally within a fast-paced SaaS environment; a background in Customer Success or Support is a major plus.
• The ability to quickly learn the "how" behind our product and explain it to others using simple, jargon-free language.
• A track record of producing clean, error-free copy under tight deadlines, particularly during active service incidents.
• Demonstrable, repeated experience managing Help Centers or Internal Knowledge Bases (like Zendesk or Salesforce).
• A disciplined approach to content management, including version control, formatting, and link audits.
• Excellent interpersonal skills with the ability to influence others and build trust across multiple global teams.
• Fluent command of English, with the ability to maintain a consistent "Human-to-Human" tone across both internal and external channels.

Benefits

• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works.
• Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists.

Company Description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.