[Hiring] Content Writer @PointClickCare

Role Description

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.

Key Responsibilities

• User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
• Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
• Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
• Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
• AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
• Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Qualifications

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows.
• Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
• Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples.

Requirements

• Hourly Pay Rate: $43.10 - $47.86 USD

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.