[Hiring] Content Strategist III @INSPYR Solutions

Role Description

We are looking for an experienced Content Strategist III to manage content updates across digital Help Centers supporting consumer and business products. This is a hands-on writing and editing role. Candidates with exclusively marketing copywriting, brand content, or program management experience without direct technical writing and CMS publishing experience will not be considered.

• Create, edit, and publish Help Center content using clear, concise, and jargon-free language.
• Develop and maintain technical and educational documentation explaining how to use digital products and business tools.
• Draft, review, and publish content directly within a Content Management System (CMS).
• Execute Help Center content strategies to support product changes, updates, and launches.
• Collaborate with product, marketing, technical, and business stakeholders to gather information and incorporate feedback.
• Manage multiple concurrent content projects while meeting tight publishing deadlines.
• Maintain consistency with established editorial guidelines, brand voice, and quality standards.
• Proactively communicate project status, identify potential risks, and resolve content-related challenges.
• Take ownership of assigned content initiatives from initial drafting through final publication.

Qualifications

• Minimum of 3 years of experience in digital content writing and management.
• Demonstrated experience writing, editing, and publishing Help Center articles, technical documentation, or educational content.
• Hands-on experience working with Content Management Systems (CMS) and HTML.
• Strong editorial skills, including the ability to simplify complex technical information for consumer and business audiences.
• Experience managing multiple projects or product launches simultaneously.
• Proven ability to collaborate with cross-functional stakeholders to develop public-facing content.
• Excellent written communication, organizational, and attention-to-detail skills.
• Ability to work independently with minimal supervision and manage competing priorities.
• Experience meeting tight deadlines in a fast-paced digital environment.
• Portfolio link or 2–3 published writing samples required, preferably featuring Help Center articles, technical documentation, or educational content.

Requirements

• Experience writing technical or product-focused documentation, including how-to guides and user support articles.
• Previous experience within a global technology company or digital-first organization.
• Experience supporting product launches through content creation and documentation updates.
• Familiarity with content strategy for large-scale digital platforms.
• Understanding of marketing and communications practices.

Nice-to-Have Skills

• Experience managing knowledge bases and Help Center content libraries.
• Familiarity with product documentation workflows and editorial style guides.
• Experience collaborating directly with product managers, engineers, and technical teams.
• Ability to quickly understand new technical subject matter and translate it into accessible content.
• Experience working in highly autonomous content teams.
• Familiarity with digital content optimization and structured content management.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more