[Hiring] Account Strategist @Emberos

Role Description

Most companies would call this Customer Success. We don’t. At emberos, the Account Strategist sits closer to a strategy consultant with a commercial mandate than a relationship manager with a renewal calendar.

You’ll own a portfolio of brand clients and the strategy that turns emberos from a platform they use into an advantage they rely on. If a client thinks of us as a dashboard, we haven’t gone far enough. If they think of us as the team helping them win as AI reshapes brand discovery, you’re doing the job.

This is a role for someone we trust in the room with a CMO, without backup. You’ll form the point of view, set the account strategy, decide where and when we deploy, and connect the signals we see to decisions the client should make next.

What You'll Own

• The strategy for every account.
• The client relationship after the sale.
• Fix Pack strategy.
• Expansion.
• The client's perception of emberos.

Qualifications

• 4-6+ years in a client-facing strategic role.
• A record of growing accounts.
• Credibility with senior marketing leaders.
• A strong written point of view.
• Fluency, or the ability to become fluent quickly, in AI-driven discovery.
• Comfort with data and technical teams.

Requirements

• You are direct.
• You are commercial.
• You are generous with signal.
• You are relational.

Nice to have

• Experience in film, entertainment, consumer, or another category where launches and release calendars shape brand strategy.
• Experience at an early-stage company where part of the job was building the process you wished already existed.
• Experience in programmatic advertising, agency, or seo/geo experience is a plus.

You'll thrive here if you

• You’ve been trained to think strategically and held accountable for results.
• You ask why before what.
• You run your book like a business.
• You know how to collaborate with experts.
• You create structure where none exists.
• You can make a call before the picture is perfect.
• You translate across rooms.
• You move quickly without producing disposable work.
• You care more about client value than account theater.

Benefits

• Help define AI Brand Management, an entirely new category, alongside some of the world’s most ambitious brands.
• Become a trusted strategic partner to clients navigating how AI is changing discovery, reputation and brand performance.
• Turn complex AI data and insights into clear recommendations, opportunities and action.
• Work closely with product, sales and engineering to shape solutions around real client needs.
• Build deep relationships with senior brand and agency leaders while helping them stay ahead of a rapidly changing landscape.
• Join a small, high-impact team where your thinking, client leadership and decisions directly influence the company’s growth.