[Hiring] Content Designer @PointClickCare

Role Description

The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently.

As a Content Designer at PointClickCare, you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers. You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process, including:

• Researching and drafting content strategies for products
• Refining mock-ups and content prototypes
• Writing the words and designing content our customers need to learn and use our products successfully

At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards. You will advocate for our customers and ensure the final product is intuitive and easy to learn and use.

You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.

Qualifications

• Content Design background in a product-focused environment
• Education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing
• Foundational understanding of user-centered design techniques and how to apply them
• Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration
• Exposure to conversational design and ability to create simple, accessible conversational flows
• Experience working in authoring and publishing content management systems (CCMS)
• Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers
• Self-directed and effective working independently and in cooperation with cross-functional teams
• Excellent communication and presentation skills
• Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus

Requirements

• User-centered content design
• Content architecture
• User focus
• Agile working
• Relationship management and collaboration
• Prototyping
• Analytical and strategic thinking
• AI as a design partner
• Conversational design

Benefits

• Hourly Pay Rate: $55.95 - $62.14 USD
• Flexibility and growth opportunities
• Meaningful work

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.