[Hiring] Associate, Content @Housecall Pro

Role Description

As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.

In your day to day, you will:

• Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed.
• Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics.
• Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels.
• Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling.
• Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects.
• Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners.
• Identify and implement process improvements within the content lifecycle to increase team efficiency.
• Participate in brainstorming sessions to develop new content ideas and campaign concepts.
• Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns.
• Manage multiple complex projects simultaneously while meeting strict deadlines.

Qualifications

• 2-4 years of experience in copywriting, content operations, copyediting, and/or project management.
• Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms.
• Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar).
• Experience with content management systems (i.e., WordPress, Iterable, Salesforce).
• Bachelor’s degree in Communications, English, Marketing, or equivalent work experience.

Requirements

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.
• Exceptional attention to detail and a passion for "clean" copy.
• Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels.
• Strong communication skills and the ability to influence and operationalize change across different teams with confidence.
• Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment.

Benefits

• 🌎 Remote environment: Built to make you feel that we are all together in one space without leaving your home office!
• 🏝 Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰ Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work-life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

Company Description

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers).

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.