[Hiring] Travel Sales Associate @Capital One

Role Description

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.

This role will be working within our travel team, which is one of the world’s fastest-growing travel businesses. You will communicate with clients, suppliers, and fellow team members to provide best-in-class service to our members. You will select relevant accommodation and transportation options and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.

What you’ll do

• Assisting clients in booking travel ranging from commercial flights to hotels to vacation homes and car rentals
• Using Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
• Working with global suppliers to ensure our clients are receiving the best rates, perks, and service in the market

Qualifications

• Proven experience at a travel agency
• Experience using Global Distribution System (GDS) and other online travel booking systems
• A passion for travel
• Strong analytical skills and attention to detail
• Clear verbal and written communication skills
• Ability to work in high-pressure environment with tight deadlines
• High level of intuition to anticipate and exceed client needs
• Flexible working hours - available to work on evenings and weekends

Benefits

• Competitive pension and performance-based bonus schemes
• Start with 25 days of annual leave, increasing with tenure. Option to buy 5 additional days.
• Access premium care through our private medical insurance.
• Enhanced parental leave.
• Access to up to £5,000 in funding for external qualifications.