[Hiring] Travel Program Administrator @Flight Centre

Role Description

FCM Consulting is seeking a Travel Program Administrator to provide dedicated support for a corporate travel management client. In this high-impact role, you'll partner closely with travel managers, program leads, and account management teams to help deliver a seamless travel program experience. You'll be at the center of traveler support, supplier engagement, reporting, and program administration, helping drive service excellence, traveler satisfaction, and operational success.

Key Responsibilities

• Serve as the primary point of contact for day-to-day traveler and travel arranger inquiries.
• Build strong relationships with Executive Assistants and participate in recurring stakeholder meetings.
• Manage and maintain the client travel inbox, responding to questions and directing inquiries appropriately.
• Track and maintain issue logs for supplier, TMC, and travel program-related concerns.
• Collaborate with sourcing teams to support negotiated supplier agreements that improve traveler experience and deliver savings.
• Support strategic sourcing initiatives, including RFPs and supplier performance management activities.
• Collect, analyze, and summarize supplier performance reporting for travel-related vendors.
• Coordinate and participate in supplier quarterly business reviews.
• Understand and support traveler safety and duty of care programs.
• Direct travelers and stakeholders to appropriate risk management resources.
• Contribute to internal communication initiatives across travel platforms and communication channels.
• Track key performance indicators and support ongoing program success measurement.
• Prepare and distribute KPI and traveler feedback reports for travel program leadership.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• 3+ years of corporate travel management or account management experience.
• Proven experience navigating large organizations and complex stakeholder environments.
• Experience with TMC (Travel Management Company) and/or travel and expense reporting.
• Intermediate Microsoft Office proficiency with advanced Excel skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong project management and organizational capabilities.
• Analytical mindset with strong attention to detail and ability to manage competing priorities.
• Ability to thrive in a dynamic, fast-paced environment.
• High level of professionalism and confidentiality.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.