[Hiring] Travel & Communications Manager @Tauck

Role Description

Responsibilities include managing airline ticketing, hotel pre-stay confirmations, and alternate travel arrangements for tour assignments, training, and other staff events supporting 400+ Tauck Directors worldwide. Evaluates, manages, and approves special travel and layover requests outside of standard travel policy, ensuring appropriate cost control, policy compliance, and operational effectiveness. Participates in additional projects and cross-functional team initiatives as required to support business needs.

• Oversee and finalize airline reservations for Tauck Directors through the CRS system, ensuring a high level of accuracy and cost efficiency.
• Exercise sound judgment in ticketing decisions to secure optimal pricing while balancing operational needs, individual travel preferences, and compliance with company travel policies.
• Own and manage the Tour Director Communication process, ensuring the 45-day pre-departure email is consistently distributed in a timely manner.
• Manage and maintain a minimum 30-day advance booking window prior to departure to support optimal airline ticket pricing.
• Manage Tauck Director special travel requests that fall outside standard company policy, clearly communicating any associated incremental costs.
• Accurately document and track special travel requests to ensure transparency and proper processing of payroll deductions for TDM follow-up.
• Evaluate and approve appropriate layover arrangements for Tauck Directors based on specific travel scenarios.
• Exercise financial accountability by selecting cost-effective options that align with company policy while supporting overall business objectives.
• Work closely with scheduling team, Tour Director Managers, and cross-departmentally to ensure seamless coordination and effective communication.
• Cultivate and maintain positive, professional relationships with Tour Directors, suppliers, and colleagues.
• Administer, manage, and monitor travel policies and guidelines.
• Identify opportunities for cost savings in standard travel plans.
• Oversee pre-season preparation processes for Tour Director Pre and Post-stays, managing a complex, multi-layer workflow.
• Conduct ongoing daily reviews and updates throughout the year, maintain supplier communications, and secure alternate accommodations when necessary.
• Administer and maintain Tauck Director travel records.
• On call for after-hours support for Tour Director Air/Hotel Assistance and crisis situations.
• Support the Senior Manager in the review and update of travel policies and procedures.
• Manage Tauck Director positioning processes by maintaining accurate and up-to-date personal and travel information.
• Participate in TD seminar planning and execution, responsible for all tour director flight coordination.
• Support and manage special events travel needs including ticketing, transfers, and hotel bookings as needed.
• Responsible for team compliance with the TD Travel (Transportation/Hotel Pre-Post) budget.
• Establish and maintain air allowance procedure and follow up.

Qualifications

• Working knowledge of a CRS system required (Galileo preferred).
• Aptitude for problem solving and research.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• Professional and calm demeanor, team-oriented.
• Strong administrative skills.
• Ability to multi-task and shift responsibilities quickly and frequently.
• Strong attention to detail.

Company Description

Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast-growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high-quality, cultural vacations.

Visit Tauck website for more information about the company.