[Hiring] Experienced Travel Consultant @Flight Centre

Role Description

Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Remote team! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.

Qualifications

• Proven customer service experience with exposure to sales targets
• Previous travel or cruise experience
• GDS experience
• A keen eye for detail and strong problem-solving skills
• The ability to thrive in a fast-paced environment
• Motivation, organisation, and a love of exceeding expectations

Requirements

• Quote, book, and invoice cruise bookings and packages with accuracy and flair
• Achieve monthly sales targets and KPIs
• Deliver outstanding service across email and phone enquiries
• Maximise every opportunity through upselling and cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain strong product knowledge to confidently recommend the perfect cruise

Benefits

• Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
• Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
• Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey
• We’re an Equal Opportunity Employer and encourage applications from diverse backgrounds
• Tailored Learning & Development pathways, including in-depth cruise product training
• Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
• Grow your career across our global network—we proudly promote from within
• Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
• Employee Assistance Program available for you and your family
• Awards nights, team celebrations, and opportunities to attend global conferences
• Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
• Committed to protecting the oceans and the future of cruising through responsible and sustainable practices
• Support for Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave