[Hiring] Corporate VIP Travel Consultant @Internova Travel Group

Role Description

ALTOUR is currently seeking a seasoned travel professional to work with our entertainment clients. The Entertainment Agent will be responsible for supporting a high-volume, fast-paced business. Qualified candidates must have prior Entertainment travel experience and will ideally have prior experience working with clients from the film, television or music industries. Successful candidates must be detail-oriented and committed to supporting the team in delivering quality service to clients. Candidates must be flexible and have a “do whatever it takes” mentality in their approach to work. Scheduled hours are between 8 AM – 9 PM ET with options for 10 AM - 7 PM or 12 PM - 9 PM ET.

• Complete travel arrangements for clients including air and hotel reservations. Must be comfortable performing exchanges and refunds.
• Respond to client inquiries and concerns with a sense of urgency.
• Independently review client reservations for accuracy and quality; proactively correct errors.
• Conduct all business in line with standard procedures. Take 100% ownership of duties and ensure that client expectations are exceeded.
• Provide ‘on-call’ after-hours services as required by account if approved by ALTOUR.
• Assure clients are aware of all necessary travel documents and health requirements for countries to be visited.
• Maintain ownership of each client record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
• Research and provide solutions to any travel-related problem clients may experience; partner with supervisor and peers to correct errors and ensure they are not repeated.
• Maintain awareness of all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements.
• Essential; Must have excellent communication skills and enjoy working with demanding clientele.
• Perform additional duties/projects as requested.

Qualifications

• Experience in handling film, TV and/or music travel is a must.
• At least 2 years of experience in travel handling domestic and international travel.
• SABRE skills are preferred.
• Strong customer service skills - ability to think outside of the box.
• Experience with high-end, high-demand travelers.
• Ability to function in a fast-paced, demanding environment with little supervision.
• Regular and dependable attendance and punctuality are required.
• Demonstrated knowledge of and experience in the travel industry including proficiency in using GDS systems.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.