[Hiring] Corporate Travel Supervisor @Internova Travel Group

Role Description

GTC is seeking a detail‑oriented Corporate Travel Supervisor to support day‑to‑day workflow for a team of Corporate Travel Consultants while continuing to provide hands‑on booking support for key corporate clients. This role focuses on workload coordination, queue oversight, issue escalation, and operational consistency, ensuring corporate travel programs run efficiently, compliantly, and with exceptional service.

Team Oversight & Operational Coordination

• Direct and coordinate daily workload for a team of 2–3 Corporate Travel Consultants.
• Monitor queues, booking volume, and service levels to ensure timely and accurate completion of work.
• Serve as the first point of escalation for booking issues, complex itineraries, and VIP traveler needs.
• Support consultants with operational questions, system navigation, and policy interpretation.
• Communicate procedural updates and support implementation of new workflows or tools.

Corporate Client & Account Service/Support

• Provide timely, professional assistance to corporate travelers and arrangers across phone, email, and online channels.
• Assess traveler needs and recommend compliant travel options aligned with corporate travel policies, preferred suppliers, and negotiated rates.
• Support VIP and executive travelers with elevated service and proactive itinerary management.
• Assist with account‑related operational tasks, including onboarding, policy updates, and monitoring booking trends.
• Troubleshoot OBT issues (Concur, Deem, etc.), support profile setup, resolve booking errors, and guide travelers through policy‑compliant self‑booking.
• Maintain awareness of global events, travel advisories, and disruptions that may impact business travel.

Booking, Ticketing & Traveler Support

• Book domestic and international air, hotel, car, rail, and ground transportation using Sabre GDS.
• Manage ticketing, exchanges, refunds, reissues, and fare audits with accuracy and efficiency.
• Maintain complete and accurate traveler profiles, including loyalty programs, seating preferences, passport details, and payment methods.
• Prepare and issue itineraries, invoices, receipts, and travel documentation through Sabre and back‑office systems.
• Provide urgent assistance for disrupted travel, including rebooking, schedule changes, cancellations, and irregular operations.
• Respond to calls/emails within SLA requirements (i.e. to acknowledge emails within one hour; ensure all messages are addressed by end of day).
• Communicate proactively with travelers regarding schedule changes, travel requirements, and itinerary updates.

Operational Excellence

• Review and manage Sabre queues at the beginning and end of each day.
• Follow company procedures and recommend improvements in documentation, ticketing, invoicing, and accuracy.
• Maintain ownership of each booking from initial inquiry through traveler return, ensuring all details are completed to client satisfaction.
• Stay current on airline rules, corporate fare structures, negotiated contracts, and industry regulations.
• Participate in training opportunities and maintain proficiency in Sabre, NDC, OBTs, and other travel technologies.
• Meet or exceed monthly production goals and service metrics.
• Collaborate with management on problem resolution and operational improvements.

Qualifications

• Minimum 3-5 years of corporate travel industry experience; prior team lead or operational oversight experience preferred.
• Strong GDS proficiency, preferably Sabre; competent with all aspects of ticketing transactions.
• Experience with Online Booking Tools (OBTs), especially Concur.
• Proficient with international itineraries, fare structures, and complex ticketing.
• Strong attention to detail, accuracy, and follow‑through.
• Excellent problem‑solving skills and initiative.
• Strong interpersonal communication and relationship‑building skills.
• Ability to multitask, manage multiple corporate accounts, and work with patience and flexibility.
• Regular and dependable attendance and punctuality required.

Requirements

• Occasional travel may be required.
• Sedentary work involving extended periods of sitting.
• Ability to lift up to 10 pounds occasionally.
• Repetitive motions of wrists, hands, and fingers (typing).
• Ability to comprehend instructions, interpret documents, analyze information, and communicate effectively with diverse groups.
• Ability to perform basic arithmetic accurately and compute rates and percentages.
• Must be able to communicate effectively and professionally in writing and verbally.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.