[Hiring] Corporate Travel Consultant @FOX WORLD TRAVEL INC

Role Description

The Emergency Service Travel Specialist provides after hours services for Fox World Travel clients, both domestically and internationally. The individual in this role is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers.

Due to the nature of emergency travel services, this position requires the ability to work a flexible schedule, including evenings, overnights, weekends, and holidays. The ability to work all assigned shifts as part of a rotating schedule is an essential function of this role to ensure 24/7 coverage for our clients.

A day in the life of an Emergency Service Travel Specialist at Fox may include:

• Providing travel services for domestic, trans-border, and international itineraries.
• Counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques.
• Anticipating client needs and acting on special requests.
• Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines.
• Consistent application of Fox World Travel best practices.
• Meeting and striving to exceed quality and productivity goals.
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients.
• Assisting with projects when required.
• Assisting customers with online booking tool questions and fulfilling online reservations.
• Processing exchanges, voids, and refunds for travelers.
• Maintaining working knowledge of airline practices, programs & operations.
• Maintaining working knowledge of vendor loyalty programs.
• Maintaining high level of competency on Travelport+/Smartpoint GDS.
• Extensive knowledge of destination geography.
• Providing specialized services to VIP clients.
• Acting as a role model to reinforce superior customer service and professionalism.
• Assisting in transitioning new team members.
• Striving for continual improvement through training and constructive feedback, in addition to identifying process enhancements.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.
• Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Qualifications

• 3-plus years related Business Travel experience OR equivalent combination of education and experience preferred.
• Exceptional customer service skills.
• The ability to work evenings, overnights, weekends, and holidays as scheduled.
• GDS proficiency required, Travelport+/Smartpoint preferred.
• Strong verbal and written communication, interpersonal and organizational skills.
• Friendly and professional demeanor.
• Skilled in usage of a personal computer and various software packages.

Requirements

• Personal effectiveness/credibility.
• Customer-focused and service-oriented skills.
• Problem analysis and problem-solving skills.
• Ability to embrace change and are receptive to coaching.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy, to ensure all work is completed in a timely manner.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.
• Occasional business travel, overnight stay may be required for training events, meetings, and/or to visit Fox World Travel locations.

Benefits

• Competitive wages.
• Flexible time off (vacation, sick, personal).
• FAM Adventure Bucks to help you explore the world.
• Remote/hybrid work options.
• A full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance, and short-term disability.
• Tuition reimbursement.
• 401(k) contributions.
• A fully engaged leadership team dedicated to treating associates as part of the Fox Family.