[Hiring] Supply Chain Coordinator @hammerjack

Role Description

We're looking for an organised, proactive, and detail-driven Supply Chain Coordinator with hands-on NetSuite experience to manage inventory records, purchase orders, order fulfilment, and logistics coordination. If you're confident navigating ERP systems, maintaining accurate inventory data, and coordinating with suppliers and warehouse teams, this could be a great fit.

As our Supply Chain Coordinator, you'll support day-to-day supply chain operations across inventory management, procurement, order processing, and freight logistics. You'll take ownership of maintaining accurate records in NetSuite, coordinating with third-party logistics (3PL) providers, and ensuring smooth order and shipment fulfilment.

Key Responsibilities

• NetSuite Administration & Inventory Management
  • Maintain Inventory Records: Keep NetSuite updated with accurate inventory, purchase orders, sales orders, and product records.
  • Manage Inventory Transactions: Process stock adjustments, inventory receipts, and assembly completions in NetSuite.
  • Reconcile Inventory: Regularly compare inventory records across NetSuite, Shopify, and 3PL warehouse systems, identifying and resolving discrepancies.
  • Track Product Details: Maintain SKU, UPC, and part number records, including batch/lot numbers, shelf life, and expiration dates.
• Procurement & Vendor Coordination
  • Manage Purchase Orders: Create and issue POs in NetSuite based on reorder points and management instructions.
  • Monitor Supplier Updates: Record vendor confirmations, lead times, and estimated delivery dates.
  • Verify Purchasing Records: Match purchase orders against receiving documents and vendor invoices, flagging discrepancies for review.
  • Maintain Production Records: Track manufacturing dates, quantities, batch/lot numbers, and certificates of analysis (COAs).
• 3PL & Freight Logistics
  • Coordinate Warehouse Operations: Work closely with 3PL teams to ensure accurate inventory receipts, order updates, and shipment records.
  • Manage Freight Bookings: Arrange routine freight shipments, track deliveries, and maintain shipment logs.
  • Support Marketplace Shipments: Coordinate inbound shipments to online marketplaces as required.
  • Maintain Shipping Documentation: Organise bills of lading, packing slips, and proof of delivery records.
  • Handle Delivery Issues: Document and raise claims for damaged, missing, or incorrectly delivered goods.

Qualifications

• At least 1 year of hands-on, daily NetSuite ERP experience, particularly in creating and managing purchase orders, sales orders, inventory adjustments, and item records.
• Previous supply chain, logistics, or order management experience within the consumer goods, beauty, hair care, or e-commerce industry (highly desirable).
• Familiarity with Shopify, 3PL/WMS platforms, and Microsoft Excel or Google Sheets, including VLOOKUPs, filters, and basic formulas.
• Strong attention to detail, organisation, prioritisation, and the ability to manage multiple tasks and deadlines.
• Clear written and verbal communication skills, with confidence coordinating with suppliers, warehouse teams, and internal stakeholders.
• Proactive, dependable, and execution-driven, with the ability to work independently in a remote setup and consistently follow through on deliverables.

Benefits

• Recognised by Great Place To Work: Ranked #8 Best Workplace in the Philippines and #3 Best Workplace in IT-BPM in the Medium category for 2026.
• Work That Fits Real Life: Roles aligned with Australian and US clients, with day and night shift options plus WFH, hybrid and office-based setups depending on the role.
• Room to Grow: Structured onboarding and ongoing Learning & Development programs that help employees build skills, strengthen capability and prepare for broader responsibilities.
• Health Cover From Day 1: Health insurance coverage from Day 1 plus dependent coverage, giving employees and their families added peace of mind from the start.
• Clear Pay, Clear Expectations: Compensation aligned with the role and experience, supported by clear responsibilities and expectations from the outset.
• Work That Connects You to the Client: Work directly with international businesses as part of a dedicated team that operates as an extension of their business.
• Support Beyond Day 1: Our People & Culture and support teams stay involved beyond onboarding, providing day-to-day guidance, employee support, engagement and recognition throughout the employee experience.
• Plus the everyday extras: Modern workspaces, complimentary onsite meals, flowing coffee and drinks at our café bar, additional time off and tenure incentives.