[Hiring] Senior Supply Chain Executive @LINE MAN Wongnai

Role Description

We are looking for a Supply Chain Executive to manage after-sales hardware operations across interconnected functions: Cancel, Pick-up & Refund. This role serves as the single point of contact for merchant hardware issues — coordinating device pick-up and refund workflows with external vendors. The role directly impacts merchant experience, asset recovery rate, and operational cost efficiency.

What you'll Do:

• Cancel, Pick-up & Refund Processing
  • Receive cancellation requests and validate eligibility based on order status, contract terms, and internal policy.
  • Coordinate device retrieval logistics — determine self-return or logistics pick-up and schedule accordingly.
  • Track pick-up status end-to-end and follow up with logistics partners to ensure timely collection.
  • Liaise with Finance Ops to process deposit refunds within agreed SLA and reconcile refund records between operational and financial systems.
  • Manage escalation for cases where merchants fail to return devices as scheduled.
• Reporting & Process Improvement
  • Maintain complete and up-to-date records across all three functions — claim, cancel/refund, and repair trackers.
  • Prepare weekly and monthly summaries covering case volume, resolution rate, TAT performance, and repair cost.
  • Identify inefficiencies and recurring issues across workflows; propose process improvements to the Team Leader.
  • Support SOP documentation and updates as product lines or vendor processes evolve.

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field.
• 2–3 years of experience in after-sales operations, Cancel, Pick-up & Refund Processing, or supply chain support roles.
• Comfortable using Snipe-it or similar asset tracking systems, Salesforce or ticketing systems, and Google Sheets / Excel.
• Detail-oriented with strong case management and follow-through skills across high volumes.
• Clear communicator — able to coordinate with CS, Finance, Warehouse, and external vendors simultaneously.
• Service-minded, organized, and able to prioritize effectively when handling multiple case types at once.