[Hiring] Logistics Manager @Sundays for Dogs

Role Description

The Supply Chain team is a lean, high-ownership function responsible for Sundays' full fulfillment network - from co-manufacturer production through 3PL warehousing to final delivery. The Logistics Manager will own freight, fulfillment, and carrier performance end-to-end—from daily 3PL execution to freight budget accountability. You'll build the reporting, audit, and traceability infrastructure this function needs to scale, and become the go-to point of contact for carriers, 3PLs, and Customer Care on all things logistics. Reports to the Supply Chain Manager. No direct reports currently, though this may evolve as the team grows. You'll collaborate closely with Customer Care, Food Safety & Quality, and Finance on a regular basis.

Your day-to-day:

• Own day-to-day 3PL fulfillment performance, ensuring shipments consistently meet OTIF and SLA targets.
• Manage domestic freight and carrier relationships, including rate negotiations, to control costs and maintain service levels.
• Audit freight billing and resolve claims, recovering costs from carrier overcharges or service failures.
• Own the freight & logistics budget, tracking spend and reporting variance to leadership monthly.
• Build and maintain real-time logistics and carrier performance reporting as the source of truth for the business.
• Maintain full product traceability from co-manufacturer through delivery, partnering with Food Safety & Quality on any investigations.
• Serve as the primary point of contact between Customer Care and the 3PL network for fulfillment and delivery issues.

What success looks like:

• First 30 days: Complete onboarding across freight and 3PL systems, map the current carrier and 3PL network, and independently audit a sample of freight bills.
• First 3 months: Fully own freight auditing, claims resolution, and budget tracking; launch a live logistics performance dashboard; document core SOPs.
• Ongoing metrics: OTIF/SLA performance at or above target, freight spend tracked within budget with proactive variance reporting, and freight claims resolved on a consistent predictable timeline.

Qualifications

• You have 5+ years of experience in logistics or transportation, ideally within CPG.
• Experience with cross-border OTR freight is a plus.
• You have proven experience auditing freight invoices and recovering costs from carrier errors.
• You have direct experience negotiating rates or contract terms with carriers.
• You have the ability to build and maintain performance reporting using tools like Google Sheets, Looker, or similar platforms.
• You have a track record of independently building processes where none previously existed.
• You have strong interpersonal skills and are comfortable holding external vendors accountable.