[Hiring] Customer Logistics Manager @Amy's Kitchen

Role Description

The Customer Logistics Manager is responsible for managing day-to-day order-to-cash execution and ensuring a positive experience for all customers while leading the Customer Service and Logistics operations teams, including Transportation Coordinators and Logistics Specialists. The position organizes, directs, and supervises assigned staff in the performance of their job duties to ensure seamless order processing, daily transportation scheduling, carrier coordination, and operational flow for Amy’s domestic and international customers.

• Provide hands-on management of Customer Service staff and Logistics Specialists for executing domestic and international customer orders from order capture through carrier tendering, transit, and final delivery.
• Organize daily team workflow—including standard operational procedures, order scheduling, transportation dispatch coordination, and issue resolution.
• Direct and manage the operational month-end order management and shipment fulfillment reconciliation process.
• Maintain and update operational business intelligence dashboards and operational metrics.
• Lead operational reviews to address daily tactical challenges and pain points.
• Serve as the primary operational super-user for Order Management and Logistics modules in the ERP system (Oracle).
• Oversee and approve customer master set-ups and logistics parameters in the ERP system.
• Manage daily Electronic Data Interchange (EDI) transaction flows.
• Manage order allocation execution and daily product prioritization for customer orders.
• Track customer service and freight execution costs against operational budgets.
• Oversee and direct the customer claims, overage, shortage, and damage (OS&D) process.
• Monitor customer supply chain portals to execute required delivery appointments.
• Supervise, train, and cross-train assigned staff across Customer Service, transportation scheduling, and logistics specialist roles.
• Maintain, update, and enforce Standard Operating Procedures (SOPs).
• Ensure prompt, daily operational communication with the VP of Logistics Operations & Chief of Staff.
• Collect, track, and publish daily and weekly operational execution metrics.

Qualifications

• Bachelor's degree (B. A. or B. S.) from four-year college or university; or equivalent combination of education and experience.
• 7-10 years of experience managing customer service, order execution, transportation coordination, or logistics operational teams, preferably within a CPG (consumer packaged goods) environment.
• Proven experience in managing order-to-cash execution, carrier freight operations, transportation dispatch, and warehouse/3PL coordination.
• Hands-on experience conducting operational execution meetings with customers, carriers, and internal supply chain partners.
• Demonstrated proficiency using ERP systems for order management and logistics execution (Oracle ERP experience strongly preferred).

Requirements

• Excellent organization, prioritization, and operational problem-solving skills in a fast-paced environment.
• Strong execution-focused verbal and written communication abilities.
• Flexible and able to manage multiple daily logistics and order execution activities.
• Ability to supervise, train, and build collaborative teamwork across Customer Service, Transportation Coordinators, and Logistics Specialists.
• Strong proficiency in computer systems, including ERP order management, transportation management tools, EDI, and Excel.
• Ability to read, analyze, and interpret operational reports, carrier contracts, and shipping documentation.
• Ability to calculate figures and amounts such as freight rates, volume discounts, and operational cost variances.
• Ability to define operational problems, collect shipment and order data, and draw valid actionable conclusions.

Benefits

• Comprehensive health plans with Medical, Dental, and Vision coverage, plus Flexible Spending Accounts.
• Mental health support with Modern Health.
• 401(k) Retirement Plan with employer match.
• Referral Rewards and Scholarship Program.
• Tuition Reimbursement Program.
• Paid parental leave for new parents.
• Paid Time Off for vacations and sick days, with 9 paid US Holidays annually.
• Amy's product discount reimbursement.
• Remote gym discounts.

Company Description

At Amy’s Kitchen, we're more than just a food company—we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation®, our purpose is clear: to make it simple and enjoyable for everyone to eat well.

We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care.