[Hiring] Senior Logistics & Fulfillment Manager @onX

Role Description

onX is seeking a Senior Logistics & Fulfillment Manager to help bring an exciting new connected product experience to market, designed to complement the onX Hunt app and create new possibilities for our customers.

In this role, you'll independently lead the development and execution of logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. You'll work closely with external partners and cross-functional teams to establish practical processes, manage operational complexities, and create a seamless experience for customers.

As onX expands into new product experiences, you'll have the opportunity to shape our approach to logistics and fulfillment, proactively identifying risks, navigating complex decisions, and building a strong operational foundation that can evolve with the business.

This role reports to the Director of Connected Devices.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or equivalent practical experience.
• 7+ years of experience in supply chain, logistics, fulfillment operations, or related work involving complex operational processes and external partners.
• Demonstrated ability to independently develop, manage, and improve logistics and fulfillment operations, including establishing processes in evolving or ambiguous environments.
• Experience evaluating, selecting, and managing third-party logistics (3PL) providers and other external partners.
• Strong operational and analytical skills, with the ability to evaluate costs, identify risks, navigate trade-offs, and recommend effective solutions.
• Working knowledge of inventory management and accounting concepts, including landed costs, cost of goods sold, and inventory valuation, with the ability to partner effectively with Finance and Accounting.
• Experience collaborating across Finance, Legal, Product, and other teams to align priorities, resolve operational challenges, and drive initiatives toward completion.
• Strong problem-solving skills, with the ability to anticipate challenges, manage competing priorities, and make sound decisions with incomplete information.
• Clear written and verbal communication skills, with the ability to communicate operational plans, risks, and recommendations to diverse stakeholders.
• Ability to thoughtfully explore and apply AI tools to improve operational workflows, support problem-solving, and enhance day-to-day effectiveness while exercising sound judgment and validating outputs.
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel as needed, including domestic and occasional international travel, to support fulfillment vendor and 3PL site visits, manufacturing partner coordination, and other strategic business needs.

Requirements

• Independently lead the development and execution of end-to-end logistics and fulfillment operations, from manufacturing through customer delivery and returns.
• Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance operational efficiency, cost, scalability, and customer experience.
• Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers.
• Develop and manage inventory processes and systems in partnership with Finance and external providers, ensuring accurate tracking, visibility, and operational accountability.
• Partner with Finance and Accounting to support inventory valuation, landed cost tracking, and other financial requirements related to physical product operations.
• Establish and manage returns, warranty, and reverse logistics processes to support an efficient and reliable customer experience.
• Collaborate with Product, Engineering, and other cross-functional partners to align fulfillment processes with product activation, purchasing, and customer experience needs.
• Proactively identify operational risks, dependencies, and potential roadblocks, navigating day-to-day challenges independently and escalating significant trade-offs when appropriate.
• Provide clear visibility into fulfillment performance, inventory movement, and operational risks, helping stakeholders make informed decisions and stay aligned.
• Continuously improve logistics and fulfillment processes, identifying opportunities to strengthen efficiency, reliability, and scalability as business needs evolve.
• Demonstrate onX's Company Values by building trust across internal and external partners, fostering accountability, and proactively addressing challenges.
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows, integrating experimentation into real work and refining its use with sound judgment and validation.

Benefits

• Competitive salaries, annual bonuses, equity, and opportunities for growth.
• Comprehensive health benefits, including a no-monthly-cost medical plan.
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents.
• 401k matching at 100% for the first 3% you save and 50% from 3-5%.
• Company-wide outdoor adventures and amazing outdoor industry perks.
• Annual “Get Out, Get Active” funds to fuel your active lifestyle.
• Flexible time away package that includes PTO, STO, VTO, and paid holidays.