[Hiring] Zoho CRM Technical Lead Developer @Convene

Role Description

The Zoho CRM Technical Lead is a senior Zoho CRM developer who will play a key role in the technical implementation and ongoing enhancement of the current Zoho CRM platform. This is a hands-on development role focused on architecting, building, integrating, and maintaining Zoho CRM and Zoho One solutions that serve both employees and students.

Working closely with business stakeholders, technical teams, and our Zoho implementation partner, this role delivers complex technical solutions involving:

• Data models
• Automation
• Integrations
• Custom development
• Deployment

The ideal candidate can independently deliver assigned technical workstreams with minimal oversight and contribute deep Zoho development and integration expertise throughout the project.

Qualifications

• 8+ years building on enterprise CRM platforms, with significant hands-on Zoho CRM development experience required; Salesforce/Apex or Dynamics experience is also valued.
• Strong Deluge scripting skills, including custom functions, workflow rules, Blueprints, schedules, and record-triggered automation.
• Proven experience integrating Zoho CRM with external systems through REST APIs, webhooks, OAuth, and the Zoho SDK, with a solid understanding of API rate limits and pagination.
• Proficiency in JavaScript, HTML, and CSS for Widgets and Canvas/Kiosk development; working knowledge of SQL.
• At least two full-lifecycle enterprise CRM implementations, including at least one on Zoho CRM.
• Demonstrated ability to independently deliver Zoho projects through requirements, architecture, build, testing, and deployment with minimal oversight.
• 8+ years leading requirement-gathering workshops and translating business needs into technical designs.
• Experience with delivery, tracking, and version-control tools such as Azure DevOps, Jira, and Git.
• Sound judgment, influencing, organization, adaptability, service orientation, strong interpersonal skills, and teamwork.
• Fluent and professional verbal and written English.
• Ability to support a diverse and inclusive work environment.

Requirements

• Deep experience with the Zoho developer toolkit, including Zoho SDK, Canvas, Kiosk Studio, Blueprint, Widgets, Cadences, and Functions.
• Hands-on experience across Zoho One, including Zoho Creator for low-code applications, Zoho Analytics, Zoho Data Prep, and Zoho Flow.
• Experience building customer or student portals and/or mobile applications on top of a CRM platform.
• Telephony and CTI integration experience, such as Genesys, with CRM.
• Zoho certifications, including CRM Developer or Administrator, strongly preferred; other CRM certifications are a plus.
• Development experience in C# and/or Apex.
• Working knowledge of Azure services, including Data Lake, Logic Apps, Data Factory, Synapse Link, Service Bus, or similar.
• Experience with wireframing tools such as Figma.
• Proficient in Microsoft Office and collaboration tools such as Microsoft Teams.
• Business acumen, cost consciousness, integrity and respect, strategic thinking, follow-through, vision, and complex problem-solving.

Benefits

• Full-time remote position.
• Home office setup, a quiet place to work, ability to be on camera, and ability to hard-wire into a high-speed internet connection.
• May require setup of computer equipment; accommodation consideration is available upon request.
• Flexibility to work evenings and weekends as needed.

Compliance

• Demonstrate knowledge of, and carefully follow, all applicable state laws and rules and federal and state compliance requirements and regulations, including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.