[Hiring] Support Application Developer @Case IQ

Role Description

The Software Application Developer will support Case IQ customers by resolving issues, improving service experiences, and partnering across teams to strengthen customer outcomes. Working closely with internal stakeholders, this role is expected to balance quality, speed, collaboration, and sound judgment in a scaling B2B SaaS environment.

What You'll Do

• Full stack development with JavaScript using Node.js and Backbone.js frameworks
• Modify data and update database structures for an SQL type database
• Review and complete assigned tickets while managing feedback loop as needed
• Utilize troubleshooting skills while providing technical support to customers via email and phone
• Ensure customer requests are acknowledged and resolved within SLA's
• Debug reported issues within the application while testing and verifying changes
• Consistently update and manage GitHub branches and changes
• Utilize a Linux based operating system to manage and deploy application changes via Docker
• Contribute to product evolution and acquire new knowledge to improve support offering
• Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.

What Success Looks Like

• 30 Days: Complete onboarding, role-specific training, and required security/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.
• 60 Days: Begin handling customer requests or assigned support workflows with manager support, clear documentation, and timely escalation.
• 90 Days: Resolve common issues independently, maintain accurate case notes, and communicate clearly with customers and internal teams.
• 6 Months: Contribute to improved response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction.
• 1 Year: Operate as a reliable customer advocate who strengthens support quality, efficiency, and cross-functional problem solving and helping mentor junior developers / collaborate within team.

Qualifications

• Graduate of a university or college computer science program
• Strong basis in building web applications using JavaScript, HTML5 and CSS3
• Excellent communication skills, verbal and written, with a superior command in English
• Eager to constantly learn and apply new technologies
• Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git
• Portfolio, demos or published JavaScript code on GitHub (Asset)

Benefits

• Work remotely within a flexible work environment
• Competitive company-paid benefits plan starting day 1!
• Generous professional development budget
• RRSP/401k matching program
• Half-day Fridays in the summer

Company Description

Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.

Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.