[Hiring] Solutions Platform Engineer @Aderant

Role Description

The Solutions Platform Engineer is responsible for the reliability, accessibility, and overall functionality of the global product demonstration platform used by the Sales and Solutions Consulting teams.

• Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment.
• Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure.
• Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams.
• Manage user access and permissions through Microsoft Azure and Microsoft Entra ID.
• Support the deployment and implementation of new products, features, updates, and integrations within the demonstration environment.
• Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams during product deployments and platform changes.
• Assist with keeping demonstration data current and finalized, including imports and data feeds needed to support demos.
• Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams.
• Create and manage support tickets, project requests, group communications, and escalation paths.
• Monitor outstanding requests and follow up with responsible teams.
• Communicate system status, risks, dependencies, and expected resolution timelines to stakeholders.
• Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests.
• Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes.
• Identify opportunities to improve platform reliability, supportability, access management, and deployment processes.

Qualifications

• Experience in a technical support engineering, systems administration, platform engineering, application support, or similar role.
• Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure.
• Working knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory.
• Working knowledge of Microsoft SQL Server or other relational databases.
• Experience managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID.
• Experience supporting enterprise applications or complex multi-server environments.
• Understanding of processes and business functions common in client-server application environments.
• Ability to understand how applications, databases, servers, identity systems, and integrations interact.
• Strong written and verbal communication skills.
• Demonstrated ability to coordinate work across multiple technical teams.
• Strong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items.
• Curiosity about technology and willingness to learn.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required.

Ideal Candidate Profile

The strongest candidate may come from a support engineering or systems administration background and have experience owning complex technical issues that require coordination across multiple teams.

• Resourceful and persistent.
• Comfortable working across organizational boundaries.
• Capable of serving as the central technical point of contact for a business-critical demonstration platform.
• Willing to handle routine maintenance, data upkeep, and frontline support needs as they arise.