[Hiring] Solutions Engineer @Certa

Role Description

As a Solutions Engineer in our Professional Services team, you'll play a critical role in the successful integration and customization of Certa for our clients. You'll configure the platform to meet each client's unique requirements and business use cases, and you'll be heavily involved in building the API integrations that enable seamless data flow between Certa and client systems.

• Analyze requirements & design solutions:
  • Work with sales and client-facing teams to understand client needs, business use cases, and requirements.
  • Participate in solution design discussions with insights grounded in both technology and the business domain.
• Configure the platform:
  • Customize Certa to match client needs, including setting up workflows, defining data structures, and enabling specific features and functionality.
• Build integrations:
  • Design, implement, and manage API integrations with external systems.
  • Ensure smooth data exchange and interoperability.
• Build with AI:
  • Use Certa's AI build tooling to speed up configuration.
  • Review, refine, and own the quality of the final output.
• Test, troubleshoot & document:
  • Run thorough unit testing of configurations and integrations.
  • Resolve configuration issues that arise during implementation.
  • Maintain detailed documentation of configurations, customizations, and integration processes.
• Support clients & collaborate:
  • Guide clients through onboarding and post-implementation.
  • Support product launches with technical help and training.
  • Collaborate across product, engineering, marketing, and sales.
  • Stay current on features and best practices to improve processes.

Qualifications

• A proven track record of implementation excellence for medium-to-large enterprise customers.
• Bachelor's degree required, preferably in Engineering or equivalent.
• Proficiency in API integration and a solid understanding of RESTful APIs and web services.
• Technical expertise in relevant programming languages and platforms.
• Comfortable using AI tools in daily work.
• Able to judge when AI output is right and when it needs fixing.
• Able to grasp complex business use cases and translate them into technical solutions.
• Exceptional communication, presentation, negotiation, and interpersonal skills.
• Results-oriented and curious, with the ability to influence internal and external partners.

Requirements

• Hands-on experience with ERP integrations, JSON, and SaaS products.
• Experience with process documentation and requirements tools like Miro or Visio.

Benefits

• Top of market salary + bonuses and equity.
• 49 days paid time off.
• PTO, full benefits, retirement and wellness plans.
• Professional development support, remote workspace setup bonus.
• Annual company offsites in exciting locations around the world.

Company Description

Certa is a remote-first company and we hire globally. We believe strongly in each team member working from the location that they choose. Should Certers wish to meet and work in person, they have 3 lively office locations they can travel to:

• London
• San Francisco
• Jaipur

Certa celebrates difference. We’re an Equal Opportunity Employer, and all qualified applicants are considered without regard to race, religion, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.