[Hiring] Associate Solutions Engineer @Whippy

Role Description

I'm hiring an Associate Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role. After the deal closes, you own the customer: you scope their problem, build the workflows, AI agents, and integrations that solve it, and grow the account from there.

This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.

At Whippy, we view Customer Success as a revenue engine, not a cost center. Your job is to drive that growth:

• Make their first outcome happen during onboarding and implementation.
• Uncover the next problem and help them get even more value.

In this role, you'll mainly work with customers in the staffing industry. You'll learn how staffing firms recruit and place talent, and how to build on top of their data.

This is one of those rare jobs with massive growth and learning opportunities. You'll work alongside our six-person customer success team and report directly to me.

Qualifications

• 0-1 years of experience, and new grads are welcome.
• A STEM, engineering, or technical degree, or entrepreneurial experience.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English.

Requirements

• Design and build solutions in Whippy without engineering: workflows, AI voice and text agents, automations, and data syncs back into the customer's ATS.
• Scope technical requirements with customers, translate them into a working build, and test and verify every piece before it goes live.
• Own the customer after go-live, from onboarding through renewal and expansion.
• Learn fast: shadow calls, get hands-on coaching, and take on more ownership every month.
• Pick up the phone: reach out proactively and get ahead of problems.
• Own your gross and net revenue retention, and get rewarded for beating targets.
• Tie usage to business outcomes and report value back in the metrics customers care about.
• Spot expansion signals and hand warm leads to sales.
• Turn wins into case studies, references, and testimonials.
• Tell customers the truth and advocate for them.
• Experiment and iterate: document what you learn.

Benefits

• Competitive compensation based on experience, including monthly performance bonuses.
• Support, coaching, tools, and data to do the best work of your career.

Company Description

Whippy is a communication, automation, and AI agent platform. We help businesses reach customers across calls, texts, and email, at scale through personalized blasts and automated drips.

• Industry agnostic, with significant wins in staffing, healthcare, and other in-person businesses.
• Bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.
• Founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy.