[Hiring] Enterprise Solutions Engineer @Whippy

Role Description

I'm hiring an Enterprise Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role. After the deal closes, you own the customer: you scope their problem, build the workflows, AI agents, and integrations that solve it, and grow the account from there.

This role is for someone with 5+ years of experience. You'll own a focused book of our largest and most complex accounts, where a single customer can be worth six figures in ARR and involve executives, recruiters, and operations teams across many branches.

In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data.

You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way.

This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged.

Some things you'll do:

• Design and build solutions in Whippy without engineering: workflows, AI voice and text agents, automations, and data syncs back into the customer's ATS.
• Scope technical requirements with customers, translate them into a working build, and test and verify every piece before it goes live.
• Own the customer after go-live, from onboarding through renewal and expansion, as their single point of contact and trusted technical advisor.
• Run multi-stakeholder relationships across executives, recruiters, and operations teams at our largest customers, with account plans to match.
• Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations.
• Own your gross and net revenue retention, and get rewarded for beating targets.
• Tie usage to business outcomes, and report value back in the metrics customers actually care about.
• Spot expansion signals and hand warm leads to sales when usage outgrows the contract.
• Turn wins into case studies, references, and testimonials that help sales win the next customer.
• Tell customers the truth, steering them away from work that won't move their business and toward the work that will.
• Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things.
• Experiment and iterate. If you have an idea to do something better, do it and document what you learn.

Qualifications

• 5+ years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role.
• Experience leading complex technical rollouts for large customers.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours.

Requirements

• Communication above all. Overcommunicate by default with customers, your team, and management.
• Fast and proactive. Process information quickly and show up to every call prepared.
• Curious, coachable, and low-ego. A fast learner who wants feedback.
• Comfortable getting technical. Enjoy taking a tool apart and figuring out how it works.
• Strategic and commercial. Comfortable owning a number and an upgrade conversation.
• Opinionated about customer experience. Have well-formed views on strategic advice.
• Self-directed. Take initiative and stay organized without being told.
• Calm under pressure.

Benefits

• Competitive compensation based on experience, including monthly performance bonuses and more.

Company Description

Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation.

We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.