[Hiring] Solutions Engineer @Shaw Scott, Inc.

Role Description

As a Solutions Engineer, you'll play a crucial role in creating engaging and effective customer experiences through technology. Your key responsibilities will include:

• Leading workshops and requirements gathering sessions for new projects.
• Assisting management in proposing solutions for prospective customers.
• Collaborating closely with the wider technical team, delegating work, and ensuring smooth testing and implementation.
• Working hand-in-hand with project managers and team leaders to scope and estimate projects.
• Getting hands-on with implementation and testing when necessary.
• Producing and approving comprehensive documentation at all project stages.
• Architecting new marketing platforms and supporting solutions using various tools like CDPs (Tealium, Mparticle, Bloomreach, Amperity) and marketing automation tools (Iterable, Braze, Responsys, Emarsys, Salesforce Marketing Cloud, Pardot).
• Assisting clients on data engineering & analytics tasks for marketing purposes on tools like Databricks, Redpoint Data Management, Snowflake, Azure, and AWS.
• Deploying multi-channel marketing campaigns (email, push, web, sms, etc.).
• Configuring tag management solutions.
• Actively contributing to process improvement, team knowledge, and documentation.
• Willingness to travel occasionally within Europe for work; especially in the UK, France and Hungary.

Qualifications

• Fluent in both French and English.
• Ability to explain complex technical concepts to business stakeholders.
• Background in designing and developing customer solutions within enterprise SAAS platforms.
• A good understanding of data, databases, data manipulation, and integration in the context of SAAS platforms.
• Ability to anticipate client needs and propose appropriate solutions.
• Excellent written and verbal communication skills, confident in presenting to colleagues and client teams.
• Thrives under pressure, managing multiple projects, meeting deadlines, and demonstrating enthusiasm and integrity.
• Familiarity with web technologies, internet environments, email software, ecommerce, web analytics, APIs, and application service providers.

Requirements

• Exposure to at least one Digital Marketing Suite/Cloud platform (e.g., Braze, Salesforce Marketing Cloud, Iterable, Cordial, Bloomreach etc) OR Customer Data Platform (e.g. Tealium, Amperity, Hightouch etc) is a plus.
• Knowledge of digital marketing best practices across various channels (Email, SMS, Push) is advantageous.
• Proficient in use of data platforms such as Databricks, Snowflake, Redpoint etc.
• Experience in deployment of pre-built AI solutions for marketing tools.
• Pre-sales experience.

Benefits

• Extensive training and a supportive team.
• Remote work environment allowing for flexibility.
• Opportunities for co-working, meals, activities, and an annual retreat.

Company Description

At Shaw/Scott, we're a renowned global digital consultancy known for helping brands create exceptional customer experiences. With a strong presence in Europe, we're now looking to grow our technical team in the UK to service both markets. We value talent, commitment, and industry expertise, and we're eager to welcome knowledgeable consultants like you!