[Hiring] Solutions Engineer @Sumsub

Role Description

As a Solutions Engineer (EMEA) at Sumsub, you will play a critical role in driving business growth by bridging the gap between technical capabilities and customer needs. You will work closely with the sales, product, and operational teams to provide technical expertise, solution demonstrations, and architectural guidance to Sumsub's Tier-1 prospects and leads across the EMEA region.

What You Will Be Doing:

• Solution Consulting: Act as a trusted advisor to customers, understanding their technical and business requirements and positioning our solutions accordingly.
• Product Demonstrations: Prepare and conduct live and customized demonstrations of Sumsub’s all-in-one platform, showcasing its capabilities and value proposition.
• Technical Discovery & Qualification: Work closely with prospective clients to gather technical requirements, assess integration needs, and define solution architectures.
• Account Expansion & Upselling: Partner closely with CSMs and Account Managers to identify upsell and cross-sell opportunities within existing enterprise accounts, uncovering technical pain points and pitching new product modules (e.g., Transaction Monitoring, KYB, fraud workflows).
• PoC Execution: Lead PoCs and trials to validate Sumsub’s technology during both new business and existing account expansion cycles, working closely with client technical teams to ensure successful outcomes.
• Sales & Account Support: Partner with the sales and account management teams throughout deal cycles, providing technical expertise, responding to RFPs/RFIs, and addressing customer concerns in both written and verbal communication.
• Integration Consulting: Guide customers on best practices for integrating APIs and SDKs, ensuring a smooth and efficient deployment for initial setups as well as new feature rollouts.
• Stakeholder Engagement: Collaborate with internal teams (Product, Engineering, Legal, Compliance, Operations, and CS) to align solutions with evolving customer needs and market trends.

Qualifications

• Ability to quickly master new technologies and articulate complex technical concepts into clear business value for both technical and commercial audiences.
• Solid working knowledge of APIs, SDKs, and cloud-based SaaS architectures (hands-on coding background is a plus, but not required).
• Outstanding verbal and written communication skills, with confidence presenting to cross-functional stakeholders (prior client-facing or presales experience is a strong advantage).
• Sharp analytical, problem-solving, and troubleshooting mindset when dealing with integrations and customer requirements.
• Genuine curiosity and interest in Fintech, RegTech, Fraud Prevention, and Compliance (domain exposure is a bonus, but not mandatory).
• Full professional fluency in English (written and spoken).
• Flexibility and willingness to travel across the EMEA region for key customer meetings, workshops, and industry events.

Benefits

• Remote-first, trust-based culture.
• True flexibility with no fixed 9-to-5 schedule.
• Extra time off including your birthday as a holiday, 10 personal days, and seven sick days without paperwork.
• Work that matters, contributing to a secure, accessible, and inclusive digital world.
• Fair and transparent compensation, benchmarked to the market.
• Global work environment with teammates and customers from all over the world.
• Growth built in with clear goals, open feedback, and personal development plans.
• Celebration of significant life moments with financial bonuses for marriage and welcoming a new baby.
• Team offsites to meet and collaborate in person.
• Access to necessary tools and hardware for effective work.
• A friendly and inclusive work culture that values individuality and diverse perspectives.

Company Description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

• Trusted by over 4,000 clients across various sectors including financial services, crypto, mobility, trading, marketplaces, education, and iGaming.
• Recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor.
• 92% of employees are proud to be Sumsubers, and 90% say their work is interesting and challenging.