[Hiring] ServiceNow Lead Developer @Software Technology

Role Description

We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities

• Solution Architecture and Design
  • Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices.
  • Translate business needs into technical specifications, workflows, and integrated solutions.
  • Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.
• FSM Module Expertise
  • Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.
  • Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup.
  • Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.
• Technical Implementation and Customization
  • Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).
  • Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience.
  • Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.
• Performance Optimization and Best Practices
  • Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).
  • Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.
  • Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.

Qualifications

• Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
• ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
• Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
• Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
• ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
• Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
• Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.

Preferred Qualifications

• Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
• Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
• ServiceNow Certified Implementation Specialist – FSM or other relevant ServiceNow certifications.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.
• Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality, scalable solutions.