[Hiring] ServiceNow Lead Developer @SmartIPlace

Role Description

Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).

• Translate business requirements into technical solutions using ServiceNow best practices.
• Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
• Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
• Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
• Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
• Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
• Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
• Mentor junior developers and provide technical guidance, code reviews, and training.
• Help develop, implement and maintain testing procedures for developers.
• Stay updated on new ServiceNow releases, features, and industry trends.

Qualifications

• Strong leadership, communication, and collaboration skills.
• 5+ years - Hands-on ServiceNow development experience with multiple implementations.
• 5+ years - Proven experience as a lead developer or technical lead on ServiceNow projects.
• 5+ years - Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
• 5+ years - Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
• Experience with ITOM, integrations, automations, Service Graph and CSDM.
• Familiarity with ServiceNow Flow Designer, Integration Hub, and Scoped Applications.
• Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
• Bachelor's Degree (Please include on your resume).

Requirements

• Experience with Agile/Scrum delivery methodologies.
• Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.
• ServiceNow Certifications: Certified Service Administrator, Certified Application Developer, ITSM, ITOM or other product-specific certifications.