[Hiring] ServiceNow Developer Principal @LED FastStart

Role Description

Own the opportunity as a ServiceNow Developer Principal and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle.

As a ServiceNow Developer Principal , you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Principal joining our team to support integration and development improvements to our ServiceNow platform, including:

• Broadening its impact through module expansion, platform integration, and automation.
• Configuration, development, support, and maintenance of our ServiceNow implementation.
• Working with external development partners and key stakeholders to develop enterprise business solutions leveraging ITIL processes and best practices.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen).

How a ServiceNow Developer Principal Will Make an Impact

• Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution times.
• Implement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Maintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoption.
• Maintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM).
• Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data imports.
• Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controls.
• Design, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platforms.
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs.
• Partner with technical stakeholders, architects, and product owners to shape solution design and platform governance.
• Reliably estimate relative work effort for various requests for self/team to enable prioritization.
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution.
• Proactively stay on top of new capabilities in the platform.
• Handle other duties as assigned.

Qualifications

• Technical Training, Certification(s) or Degree.

Requirements

• 5+ year(s) of related experience.
• Deep functional and technical command of Incident, Change, and Problem modules.
• Demonstrated experience with CMDB architecture and scoped app development.
• Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP.
• Experience with IntegrationHub and MID Server administration.
• Solid understanding of ITIL processes.
• Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework.
• Strong complex problem-solving skills, both individually and in team settings.
• Clear, authoritative communication and the ability to influence stakeholders at all levels.
• Proven ability to contribute to proposals, technical documentation, and solution design.
• Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups.
• Demonstrated capability to guide and support team progress toward shared objectives.
• Effective talent development skills, including mentoring and fostering staff growth.
• Ability to drive methodology improvements and resolve process gaps.
• Skill in managing customer delivery expectations and ensuring high-quality outcomes.
• Creative thinking applied to developing innovative solutions.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.

Company Description

At GDIT, the mission is our purpose, and our people are at the center of everything we do.