[Hiring] ServiceNow Developer Principal @General Dynamics Information Technology

Role Description

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management.
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements.
• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP.
• Perform administrative tasks, such as user and role management, system maintenance, and health checks.
• Customize user interfaces, forms, and workflows to align with business needs.
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement.
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications.

Qualifications

• Education: Technical Training, Certification(s) or Degree.
• Experience: 5+ years of related experience.
• Required Skills:
  • Expertise in developing and customizing ServiceNow applications and modules, especially ITSM.
  • Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them.
  • Strong scripting skill with at least one language – preferably JavaScript.
  • Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB.
  • Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
  • Effective analytical, problem-solving, and debugging skills.
  • Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
  • Ability to identify, understand, document, and create functionality aligning with customer value streams.
  • Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers.
  • Organizational and time management skills while working in a rapid software development environment.
  • Ability to identify and learn new technologies quickly.
  • Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board.
  • Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders.
  • Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots.
• Required Certification: ServiceNow Certified Systems Administrator.
• Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment).
• US Citizenship Required: Yes.
• Location: Remote.

Benefits

• AI-powered career tool that identifies career steps and learning opportunities.
• An internal mobility team focused on helping you achieve your career goals.
• Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.

Company Description

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.