[Hiring] ServiceNow BSA @Rootshell Enterprise Technologies, Inc.

Role Description

• Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations and understanding of how we have ServiceNow.
• Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders.
• Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunities on leveraging functionality to propose new initiatives.
• Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release.
• Facilitate User Acceptance Testing.
• Ability to perform hands-on configuration and development on the ServiceNow platform.

Qualifications

• 7+ years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA).
• Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management).
• User story writing, backlog management, backlog prioritization is a must.
• ITIL v3 Foundation Certified.
• Experience managing one or more new implementations of ServiceNow a plus.
• Strong consulting, oral presentation, and written communications skills.
• Proven analytical problem-solving skills.

Company Description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.