[Hiring] ServiceNow Senior Software Engineer @NewRocket

Role Description

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with SAM/HAM experience. The Senior Software Engineer is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you to use your skills and experience to come up with innovative solutions to achieve customer goals.

Key Responsibilities

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
• Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal, and other ServiceNow modules (optional), including HRSD/SPM/SAM/CMDB/IRM/SecOps/BCM.
• Support and maintain ServiceNow modules.
• Support and maintain integrations between ServiceNow and external systems.
• Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
• Participate in platform upgrades, clone, patching, and performance optimization initiatives.
• Ensure adherence to best practices in ServiceNow development and configuration.
• Document technical solutions, workflows, and issue resolutions.
• Perform deployment.

Qualifications

• Certified System Administrator (CSA)
• Certified Application Developer (CAD) / CIS - ITSM

Company Description

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

For individuals with disabilities who would like to request an accommodation, please contact [email protected] .