[Hiring] ServiceNow / AI Solution Architect @NewRocket

Role Description

The ServiceNow / AI Solution Architect will own the ServiceNow application architecture for Plutus, including:

• Scoped application design
• Workspace and user experience patterns
• Workflow automation
• Agentic AI design
• Human-in-the-loop controls
• Integration patterns
• Platform governance

This role ensures that Plutus is architected as a scalable, secure, and governed ServiceNow solution that supports AI agent deployment, insurance workflow automation, and customer environment readiness.

Qualifications

• ServiceNow platform architecture
• App Engine and scoped applications
• UI Builder and Workspaces
• Flow Designer and IntegrationHub
• REST/API architecture and ServiceNow integration patterns
• ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design
• Human-in-the-loop workflow design
• AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring
• Security and access design within ServiceNow
• Customer environment connectivity, deployment readiness, and technical governance
• Insurance or regulated-industry workflow experience preferred

Requirements

• Define the ServiceNow and Plutus application architecture.
• Determine how Plutus fits within the customer’s ServiceNow environment.
• Design scoped application, workspace, workflow, integration, and agentic AI patterns.
• Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together.
• Establish technical standards for configuration, extension, governance, and platform guardrails.
• Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs.
• Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach.
• Remain actively involved throughout implementation to ensure architecture integrity.

Preferred Experience

• Hands-on implementation experience with Now Assist, AI Agent Studio, agent orchestration, or related ServiceNow AI capabilities.
• Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or regulated workflow environments.
• Experience with ServiceNow integrations, REST/API patterns, IntegrationHub, or customer environment connectivity.
• Experience defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs.
• Preferred Insurance Core-System Integration Experience.
• Practical awareness of how ServiceNow-based AI agents and workflows may interact with insurance systems and data sources in a client environment.
• Experience with insurance core-system integration concepts, including policy administration, claims, broker/customer platforms, document systems, and insurance data flows.
• Understanding of how ServiceNow workflows, records, APIs, and agent actions may need to interact with customer enterprise systems.
• Familiarity with REST/API patterns, IntegrationHub, data mapping, data readiness, identity/access, and security considerations in regulated environments.
• Ability to evaluate integration complexity, identify dependencies, and partner with customer technical teams without over-positioning the role as a full enterprise integration architect.
• Experience supporting insurance, financial services, risk, compliance, or other regulated workflow environments preferred.

Benefits

• NewRocket is committed to a diverse and inclusive workplace.
• We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer.
• Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
• For individuals with disabilities who would like to request an accommodation, please contact [email protected].