[Hiring] Senior Site Reliability Engineer @Xplor

Role Description

AI Engineering builds the shared agent platform behind Xplor's AI capabilities: the agent runtime, model gateway, retrieval, guardrails, evaluations, and cost controls. We build the hard parts once, so every product team can ship AI features faster and safely.

We're looking for a hands-on Site Reliability Engineer to own how our agent platform behaves in production. AI workloads bring new reliability problems:

• Long streaming responses
• Background agents
• Model-provider quotas
• Outputs that can fail silently
• Agents that take real actions
• Spend that grows with usage

You'll treat them as first-class engineering problems. As AI agents take on more of our operational work, you'll decide what they're allowed to do and make sure they do it safely.

Qualifications

• 7+ years in SRE, DevOps or platform engineering, running multi-tenant SaaS in production
• Strong AWS experience and Terraform at scale (Spacelift, Terraform Cloud, Atlantis or similar)
• Experience building SLO-based alerting and observability with Datadog or similar tools, ideally with OpenTelemetry
• A track record of leading incidents calmly and turning post-incident reviews into lasting fixes
• Hands-on PostgreSQL operations: backups, point-in-time recovery, performance tuning and upgrades
• Production-quality coding skills for automation and tooling
• A least-privilege mindset and a disciplined approach to using AI tools

Requirements

• Experience running LLM or AI workloads in production, or a real interest in learning how they fail differently from traditional services
• Use of AI agents to automate operational work, such as incident triage, runbooks or infrastructure-code review, and a clear sense of where human review still matters
• Experience in regulated environments such as SOC 2 or PCI DSS
• Amazon Bedrock quotas and inference profiles, policy as code, LLM evaluation, AI security tooling, or multi-region data-residency requirements

Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements