[Hiring] Senior ServiceNow Engineer @Baringa

Role Description

As a Senior ServiceNow Engineer within the Operational Excellence team, you will play a key role in Baringa’s digital transformation. You will help drive iterative improvements to our platform and processes, while shaping your own remit, influencing how we work, and supporting continuous improvement across the function.

• Work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence.
• Partner with stakeholders across Technology & Cyber to solve problems, streamline processes, and improve service outcomes.
• Support the delivery of strategic initiatives.
• Operate on a configuration first, customisation last development model.
• System design, configuration, testing, and support.
• Implement ServiceNow standards as best practices.
• Work with Workflow Studio flows and integrations.
• Support our current stack as BAU – CSM, ITSM, FCM, WSD, and more.
• Define, document, and implement technical requirements.
• Experience in integrations & Service Graph Connections.
• Identify opportunities to automate business processes and end user experience in general.

Qualifications

• Certified System Administrator required.
• Certified Application Developer preferred.
• ITIL foundation certification is preferred.
• Experience in ServiceNow ITSM implementations and support.
• Experience in CSM and HRSD is a huge plus.
• Well-organised and proactive individual who is calm under pressure with the ability to problem solve.
• Experienced in working in an Agile environment with the ability to prioritise appropriately.
• Excellent soft skills with the ability to communicate to all levels within the business.

Benefits

• Generous Annual Leave Policy: 5 weeks of annual leave, fully available at the start of each year, plus an additional 2 weeks of paid leave after 5 years of continuous service.
• Flexible Working: Hybrid working policy and more flexibility around taking unpaid leave.
• Corporate Responsibility Days: 3 days per year to help social and environmental causes.
• Wellbeing Fund: Annual People Fund to support and manage wellbeing through activities of choice.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme.