[Hiring] Senior ServiceNow Developer @General Dynamics Information Technology

Role Description

We are currently seeking a Senior ServiceNow Developer to join our team supporting the Centers for Medicare & Medicaid Services (CMS) . CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform. If you possess strong technical skills and a passion for continuous learning, this role might be a great match for you.

Your Impact:

• Design and build innovative solutions while ensuring system reliability and efficiency.
• Develop, configure, and customize ServiceNow applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more.
• Collaborate closely with cross-functional teams to design, develop, test, and deploy solutions that meet business needs.
• Build and maintain integrations between ServiceNow and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods.
• Utilize AI developer tools (such as ServiceNow SDK, Fluent, or similar tools) to accelerate the delivery of JavaScript, ServiceNow scripts (Business Rules, Script Includes), and configurations.
• Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing.
• Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues.
• Create and maintain clear, detailed technical documentation for applications, APIs, and processes.
• Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements.

Qualifications

• 6+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript.
• Proven experience as a developer outside the ServiceNow platform, with exceptional analytical and problem-solving skills.
• Expertise in advanced ServiceNow development, including:
  • Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages.
  • Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics.
  • AI Control Tower, NowAssist Skill Kit, Virtual Agent, AI Search.
  • Advanced testing using Automated Test Framework (ATF).
• Proven experience in designing, building, and troubleshooting integrations between ServiceNow and external systems, including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth.
• Hands-on experience configuring and managing Now Assist applications (e.g., Now Assist for ITSM, HRSD, CSM, or Creator).
• Strong communication skills with a focus on collaboration, clarity, and self-awareness.
• Ability to effectively manage multiple assignments with shifting priorities.
• Self-motivated individual eager to learn and share knowledge on ServiceNow capabilities and best practices.
• Experience working on Agile/Scrum project teams.

Requirements

• US Citizenship Required: No

Preferred Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Certified Application Developer (CAD) on a recent ServiceNow platform release.
• Certified Implementation Specialist (CIS) or related certifications in areas such as Discovery, Event Management, or Service Mapping.
• Proficiency in ServiceNow CMDB, Event Management, and/or Service Mapping (including custom patterns).
• Familiarity with relational database concepts.
• ITIL Foundation Certification (v3 or higher) or willingness to obtain within 1 year.
• Proficiency with Microsoft Office Suite and SharePoint.

Benefits

• Flexible work environment.
• Competitive 401K program with company match.
• Comprehensive and customizable health benefits.
• Collaborative teams of innovative, motivated professionals.
• Support for internal career growth through our mobility team.
• Recognition and rewards for high performance.