[Hiring] Senior ServiceNow Developer @iTech AG

Role Description

iTech AG is seeking a Senior ServiceNow Developer to support our Federal Deposit Insurance Corporation (FDIC) ServiceNow Task Order 3 program. This is a full-time, fully remote W-2 position supporting an established ServiceNow implementation focused primarily on Human Resources Service Delivery (HRSD), with additional Workplace Service Delivery (WSD) responsibilities. The developer will join an Agile delivery team enhancing HR workflows, scoped applications, Talent Development capabilities, reasonable accommodation workflows, and other employee-service solutions. Roadmap work includes:

• HR system integrations
• IntegrationHub-based interfaces
• A new employee toolkit integrated with onboarding
• Data migration
• Future Virtual Agent capabilities

The ideal candidate is an experienced, hands-on ServiceNow developer who can independently execute stories while proactively identifying design questions, technical risks, and better solution approaches before development begins.

Qualifications

• Approximately 5+ years of hands-on ServiceNow development experience, or a combination of experience and demonstrated technical depth sufficient to independently perform senior-level ServiceNow development responsibilities.
• Demonstrated hands-on ServiceNow HRSD development experience; candidates must be able to develop and troubleshoot HR workflows and HR-focused platform solutions.
• Experience developing ServiceNow scoped applications.
• Strong understanding of ServiceNow security, including ACL design and protection of sensitive data.
• Experience with ServiceNow data migration/loading concepts, including import sets, transform maps, and data validation.
• Ability to review user stories critically, identify gaps or technical risks, ask proactive questions, and recommend solution options rather than simply implementing requirements as written.
• Experience conducting peer code reviews and troubleshooting complex application or platform issues.
• Ability to communicate effectively with client stakeholders and participate directly in technical and requirements discussions.
• Ability to work independently and collaboratively in a remote Agile delivery environment.
• Must be a U.S. citizen and able to satisfy FDIC personnel security requirements.

Requirements

• ServiceNow Certified System Administrator (CSA) - required.
• ServiceNow Certified Application Developer (CAD) - required.
• ServiceNow Certified Implementation Specialist - Human Resources (CIS-HRSD) - strongly preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent relevant professional experience may be considered.

Preferred Qualifications

• Performance Analytics experience, including development of indicators, breakdowns, dashboards, and actionable HR/service performance reporting - highly preferred.
• ServiceNow IntegrationHub and REST/API integration experience.
• Experience with WSD, particularly workplace mapping or related workplace-service functionality.
• Experience with ServiceNow Talent Development / Employee Growth and Development.
• Experience integrating HR systems or employee onboarding toolkits with ServiceNow HRSD.
• Experience with Flow Designer, Glide APIs/JavaScript, UI Builder/Service Portal, Automated Test Framework, or Virtual Agent.
• Prior experience supporting federal government customers or regulated financial-sector environments.
• Experience working with sensitive HR data and federal security/change-control processes.

Security Clearance

U.S. citizenship is required. The selected candidate must be eligible for and successfully complete the FDIC's High Risk Public Trust/background investigation process, which includes an in-depth financial background review. Continued employment on the program is contingent upon satisfying applicable FDIC personnel security and access requirements.

Company Description

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.