[Hiring] Senior Salesforce Developer @CNX

Role Description

We are seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is ideal for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.

The successful candidate will function as a hybrid architect and lead developer, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.

Key Responsibilities

• Technical Leadership
  • Serve as the architecture lead for Service Cloud and contact center initiatives
  • Define and enforce solution patterns, development standards, and integration strategies
  • Design scalable Salesforce solutions leveraging:
    • Service Cloud, Omni-Channel, Service Console
    • Flows, Apex, Lightning Web Components (LWC)
    • Asynchronous processing and event-driven architectures
  • Evaluate trade-offs between configuration, customization, and integrations
  • Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy
• Contact Center & Service Cloud Design
  • Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management
  • Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)
  • Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools
  • Ensure solutions enhance operational efficiency, service quality, and reporting accuracy
• Developer Enablement & Governance
  • Act as the technical authority for Service Cloud development
  • Lead code reviews and design validations to ensure performance, scalability, and security
  • Mentor developers on Salesforce best practices, governor limits, and architectural standards
  • Identify and address technical debt and platform risks proactively
• Stakeholder Engagement & Communication
  • Partner with product owners, business leaders, and operations teams to:
    • Refine requirements and define solution approaches
    • Align on priorities and delivery timelines
    • Translate complex technical concepts into clear business language
  • Produce and review key artifacts, including:
    • Solution designs and architecture documentation
    • Data models and integration diagrams
    • Release and deployment plans
• Self-Directed Delivery & Execution
  • Operate independently across multiple workstreams, driving architectural and development decisions
  • Influence backlog prioritization based on technical dependencies and risk
  • Support Agile ceremonies (planning, refinement, retrospectives)
  • Collaborate with QA and release teams to ensure stable, low-risk deployments

Qualifications

• 6+ years of Salesforce experience with deep expertise in Service Cloud
• Proven experience as a Technical Lead or Solution Architect
• Strong hands-on experience with:
  • Apex, SQL, and asynchronous processing
  • Lightning Web Components (LWC)
  • Salesforce Flows and automation design
• Experience designing solutions for contact centers or customer support environments
• Demonstrated ability to lead and mentor development teams
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders
• Experience working in Agile/Scrum environments

Preferred Qualifications

• Experience in healthcare, non-profit, or donor/member-centric organizations
• Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)
• Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice
• Salesforce certifications such as:
  • Platform Developer I/II
  • Service Cloud Consultant
  • Application or System Architect
• Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)
• Experience integrating Salesforce with external systems via REST APIs or middleware

What Success Looks Like in This Role

• You are the go-to subject matter expert for Service Cloud decisions
• Development teams align to consistent patterns and standards
• Stakeholders trust your guidance on scope, tradeoffs, and sequencing
• Contact center solutions are scalable, resilient, and agent-friendly