[Hiring] SaaS Technical Consulting Analyst @Huron

Role Description

As a SaaS Technical Consultant Analyst, you will support the technical delivery of SaaS upgrade projects for clients using our Research Suite software. Working alongside experienced Technical Consultants, Project Managers, and other Huron teams, you will develop the technical skills needed to help prepare client environments, execute upgrade activities, troubleshoot issues, and support successful go-lives.

You’ll be part of the Software Services team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.

Your day-to-day responsibilities may include:

• Supporting technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization
• Assisting with environment preparation, configuration, validation, and other technical tasks required for client upgrades
• Researching and analyzing technical issues, using available information and resources to troubleshoot, identify potential root causes, and help determine appropriate next steps
• Researching, analyzing, troubleshooting, and helping resolve technical issues identified during upgrade activities
• Collaborating with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues
• Communicating technical status, risks, issues, and dependencies clearly to project team members
• Following established upgrade processes, technical procedures, checklists, and quality standards
• Maintaining accurate project documentation and capturing technical findings and resolutions
• Contributing to continuous improvement by identifying recurring issues and helping develop tools, documentation, job aids, and process improvements
• Building knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologies
• Participating in upgrade activities that may occur outside standard business hours, including evenings or weekends, as needed

Qualifications

• U.S. work authorization is required
• Bachelor’s Degree in a computer science related field or equivalent work experience
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
• Strong critical thinking, analytical, and problem-solving skills, with the ability to investigate issues, evaluate information, and develop potential solutions
• Ability to work independently and in remote team environments
• Strong written and verbal communication skills
• Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders
• Ability to context switch and juggle multiple competing priorities
• This position is remote, infrequent travel required
• Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)

Requirements

• 1-3 years of experience working in a customer or internal software support position (preferred)
• Experience supporting enterprise class, multi-tier web applications (preferred)
• Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output (preferred)
• Familiarity with SQL and C# (preferred)
• Familiarity with source control concepts (preferred)

Benefits

• The estimated base salary range for this job is $65,000 - $90,000
• Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $70,200 - $100,800
• This job is also eligible to participate in Huron’s annual incentive compensation program
• The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs