[Hiring] Technical Analyst 5-Support @Oracle

Role Description

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute.

• Oracle Fusion SaaS applications, including Oracle Human Capital Management (HCM) modules: Core HR, Payroll, Benefits, Compensation, Talent, Learning, and Absence/Time and Labor;
• Oracle development tools and platforms Oracle technologies, including but not limited to SQL, PL/SQL, Oracle Application Framework, Oracle Fusion Middleware, and Oracle Cloud Infrastructure (OCI), with the ability to read, write, and debug complex queries and scripts;
• Designing, developing, or implementing diagnostic tools for Oracle applications to support proactive technical issue detection and root cause analysis;
• SaaS architecture, application lifecycle management, cloud infrastructure, and continuous release models;
• Interface directly with customers and partners to collect feedback, analyze issue trends, and drive improvements across product support, diagnostics, and training resources;
• Experience leveraging telemetry or log-based data for product support and performance analysis, including creating monitoring solutions to identify system trends and application performance degradation;
• Developing or enhancing product support assets, including technical documentation, product knowledge articles, readiness training materials, or automated troubleshooting tools for Oracle Enterprise /SaaS applications;
• Engaging with cross-functional teams, including Development, Product Management, and Support Operations, to advocate for customer-impacting issues and drive product or process improvements within an Oracle Enterprise Applications, and SaaS environment.

Qualifications

• Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology.
• 12 years experience with Core products or 12 years experience with Applications products;
• Technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Benefits

• Competitive benefits that support our people with flexible medical, life insurance, and retirement options.
• Encouragement for employees to give back to their communities through volunteer programs.

Company Description

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.