[Hiring] Technical Support Analyst @Trimble Inc.

Role Description

Solve Complex Technical Challenges as our Next Technical Support Analyst! Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across engineering and product teams to make moving freight safer, simpler, and more efficient!

In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root-cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software.

Key Exciting Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Qualifications

• Bachelor degree or equivalent practical experience in a technology-related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Bonus Points For

• Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC).
• Hands-on background with mobile communications, wireless devices, or device log analysis.
• Domain knowledge or operational experience within the transportation and logistics industry.
• Familiarity with REST/SOAP APIs, Web Services, or languages like Java, C#, Python, JavaScript, Angular, or React.

Logistics

• Location: Remote US
• Travel Requirement: Less than 5%

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.
• Commission or bonus eligibility based on position specifics.

How to Apply

Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

Company Description

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.