[Hiring] Platform Experience Engineer @Silver.dev

Role Description

You take the hardest problems our customers hit in production and solve them end to end. A webhook that stopped firing overnight. An agent filling the wrong parameter. A report that won't reconcile. Today those land on a product engineer's desk and pull them off the roadmap. That stops with you.

More than troubleshooting:

• You find the real cause, work the customer directly to a resolution (including jumping on a call when that's fastest), then build the automation so it never comes back.
• You're an accelerator. Every fix makes the next one faster and the product better.
• A clear path forward. This is the front door to deployment and platform work at Siena. Grow from here into a Forward Deployed Engineer or deeper into platform engineering.

Qualifications

• You solve problems end to end.
• You like talking to customers.
• You're excited to build automation.
• You're fluent with AI agents and prompts.
• You read and reason through code.
• You use AI coding tools as leverage.
• You own problems nobody assigned you.
• You make people around you better.

Requirements

• Observability tooling (Grafana, Honeycomb, Sentry); internal tooling that turned manual work into a system.
• Ecommerce or DTC exposure is a plus, not a requirement.

What you'll do

• Own the hard problems end to end.
• Debug the agents and the prompts.
• Build so it doesn't happen twice.
• Close the loop to Product.
• Raise the team's floor.
• Know where your scope ends.

What success looks like

The point of this role isn't closing tickets faster. It's that the product visibly gets better because you've killed the root cause of recurring problems. Resolution is the floor. Product quality is the win.

• By 90 days: you've named the top recurring failure patterns and you're attacking them at the root, not patching symptoms.
• By 6 months: recurring issue classes are measurably down because the root causes are gone, the product is demonstrably more robust, and your feedback loop to Product is shipping real improvements.

Why Siena?

• Real ownership.
• Work that ships and matters.
• A category we are creating.
• A team that respects your judgment.
• Great salary plus equity or stock grants.
• Learning budget.
• AI-fluency by default.

Our values

The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite.

They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at [email protected].