[Hiring] Observability Technical Lead @Carrier

Role Description

• Serve as the senior SME for enterprise observability, defining architectures, standards, integration patterns, and reusable solutions.
• Design and optimize observability across:
  • Cloud
  • On-prem infrastructure
  • Networks
  • Kubernetes
  • Containers
  • Applications
  • APIs
  • Databases
  • Middleware
  • Enterprise platforms
• Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health.
• Provide technical leadership for:
  • LogicMonitor
  • Splunk
  • OpenTelemetry
  • Grafana
  • Prometheus
  • Tempo
  • VictoriaMetrics
  • Loki
  • Related technologies
• Lead OpenTelemetry adoption, including:
  • Instrumentation
  • Collectors
  • Telemetry pipelines
  • Distributed tracing
  • Context propagation
  • Vendor-neutral standards
• Design telemetry pipelines that route metrics, logs, and traces across multiple platforms.
• Develop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle management.
• Establish governance for:
  • RBAC
  • Telemetry standards
  • Alerting
  • Retention
  • Integrations
  • Configuration management
  • Data lifecycle
• Improve observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency.
• Drive automation and self-service through:
  • APIs
  • Infrastructure-as-Code
  • CI/CD
  • GitOps
  • Reusable observability patterns
• Integrate Edwin AI and AIOps capabilities for:
  • Anomaly detection
  • Event correlation
  • Root-cause analysis
  • Investigation
  • Operational intelligence
• Connect metrics, logs, traces, events, topology, CMDB, service ownership, and operational context to deliver end-to-end visibility.
• Establish reliability standards including:
  • SLIs
  • SLOs
  • Error budgets
  • Monitoring coverage
  • Alert quality
  • MTTD
  • MTTR
• Reduce alert fatigue through:
  • Intelligent correlation
  • Dynamic thresholds
  • Suppression
  • Automation
  • Event-management practices
• Evaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentation.
• Advance operations from reactive monitoring toward proactive and predictive operations.
• Collaborate with engineering and operations teams across North America, Europe, and Asia.
• Lead architecture reviews, platform evaluations, workshops, and technical working sessions.
• Influence observability strategy and standards across teams without direct authority.
• Mentor engineers and promote observability, SRE, and reliability best practices.
• Evaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and cost.
• Translate strategy into standards, reference architectures, and reusable implementation patterns.
• Reasonable schedule flexibility is required to support global collaboration.

Qualifications

• Bachelor’s Degree
• 7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience.
• 7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice.

Preferred Qualifications

• Experience with AWS, Azure, GCP, and large-scale Kubernetes environments.
• Experience designing OpenTelemetry Collector architectures and telemetry pipelines.
• Expertise with Grafana, Tempo, Loki, and Prometheus-compatible platforms.
• Experience with VictoriaMetrics or other large-scale time-series databases.
• Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetry.
• Experience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platforms.
• Understanding of SRE practices including SLIs, SLOs, error budgets, and incident management.
• Experience enabling developer self-service and internal developer platform integrations.
• Knowledge of RBAC, secrets management, governance, compliance, and telemetry data protection.

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave:
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty leave
  • Military leave
  • Purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts:
  • Health Savings Account
  • Health Care Spending Account
  • Dependent Care Spending Account
• Tuition Assistance

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 9 September 2026.