[Hiring] Full Stack Software Engineer @Crisis Text Line

Role Description

At Crisis Text Line, Engineering, Product, and Design work together to create a trusted, innovative, and deeply human-centered Crisis Care Platform. Our technology supports millions of people in moments of need and enables global partners to deliver crisis support at scale.

We’re looking for a mid-level full-stack software engineer to join our Conversational Application Team. This is a backend-leaning role for an engineer who can independently deliver well-defined work across the software development lifecycle—from technical design and implementation through testing, deployment, and production support.

You’ll contribute to APIs, data models, caching, background processing, and user-facing or internal tools. Your work will help improve the resilience, stability, and scalability of systems used by people during some of their most vulnerable moments.

As a Mid-Level Full-Stack Software Engineer, you will:

• Design, build, test, deploy, and operate core platform features.
• Take ownership of assigned work with support from technical leads, architects, and other team members.
• Work primarily on backend systems while contributing across the stack as needed.
• Implement approved technical designs, develop and maintain APIs, and work with relational databases and caching technologies.
• Support systems that use queues, schedulers, and other asynchronous processes.
• Help address technical debt and improve production reliability.
• Strengthen the tools and practices that allow us to deliver software safely.

Our Stack

• Backend: PHP with Symfony, Golang, Node.js, services, and APIs
• Frontend: React and Redux
• APIs: REST and GraphQL
• Data: MySQL, PostgreSQL, and Redis
• Cloud: AWS
• Infrastructure as code: Terraform
• Observability: Datadog and Grafana
• Delivery: Automated CI/CD pipelines and shared ownership of production reliability

Responsibilities

• Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production.
• Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions.
• Champion security: Contribute to authentication, authorization, and platform security practices.
• Build for scale: Improve service architecture, APIs, and system reliability as we grow globally.
• Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions.
• Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows.
• Support production: Participate in on-call rotation to ensure platform reliability.

Qualifications

• Approximately three to five years of professional software engineering experience, including meaningful backend or full-stack responsibilities.
• Professional experience programming in at least one high-level language.
• Experience developing and maintaining production APIs.
• Experience working with SQL and relational databases such as MySQL or PostgreSQL.
• Experience testing, debugging, and supporting production software.
• Familiarity with cloud-based environments such as AWS.
• Experience working with automated CI/CD pipelines and deployment workflows.
• The ability to independently complete well-defined engineering work while asking questions and seeking full alignment when needed.
• The ability to explain technical analysis, decisions, risks, and tradeoffs clearly.
• A collaborative approach to working with engineering and cross-functional partners.
• A commitment to building secure, reliable, and accessible technology for people with diverse needs and experiences.

Preferred Qualifications

• PHP or the Symfony framework.
• Golang or an interest in developing Golang proficiency.
• Node.js, React, or Redux.
• REST and GraphQL APIs.
• Redis or another caching technology.
• Queues, schedulers, background processing, or event-driven systems.
• AWS services and cloud-based application architecture.
• Terraform or another infrastructure-as-code tool.
• Datadog, Grafana, or comparable telemetry and observability tools.
• Improving CI/CD pipelines, deployment automation, or release processes.
• Designing for availability, performance, security, and observability.
• Contributing to service-oriented or API-first architectures.
• Participating in technical design reviews or architectural discussions.
• Working in a mission-driven, regulated, safety-sensitive, or high-trust environment.

Requirements

• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Salary Information

The full salary range for this position, across all United States geographies, is $99,704 to $116,990. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location.

Benefits

• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind.
• Employer-funded HSA contributions.
• Generous PTO, sick time, and 19 paid holidays with a winter break.
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service.
• Monthly wellness and mental health stipends.
• Home office and professional development stipends.
• 403(b) retirement plan with employer contribution.
• Sabbatical after 3 years of service.
• Benefits are for U.S.-based employees; international benefits may vary.

Company Description

This is a remote position within the United States. At the time of hire and throughout employment, the employee’s primary residence and regular home work location must be in one of the following approved hiring states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington state.