[Hiring] Forward Deployed Engineer @Pearl

Role Description

The Forward Deployed Engineer sits at the intersection of engineering and client success — embedded directly with customers to implement, customize, and scale the product in their environment. This isn’t a back-office engineering role: the FDE owns the outcome of deployment, from technical integration through adoption, and is often the primary technical voice the client interacts with post-sale.

• Deployment & Integration:
  • Lead technical onboarding and implementation for new clients, configuring the product to fit their workflows, data, and systems.
  • Build custom integrations, scripts, or lightweight tools to bridge gaps between the core product and each client's existing stack.
  • Translate ambiguous client requirements into a scoped technical plan and execute it independently.
• Client-Facing Technical Ownership:
  • Serve as the primary technical point of contact for assigned accounts during and after rollout.
  • Run technical discovery calls and debug issues live with client stakeholders.
  • Communicate solutions in terms non-technical audiences can act on.
  • Identify recurring friction points across clients and feed them back to product and engineering as structured input.
• Iteration & Scale:
  • Monitor deployed solutions for reliability and performance, fixing or flagging issues before the client notices.
  • Document deployment patterns and reusable components so future rollouts move faster.
  • Balance delivery speed against long-term durability of deployed solutions.

Qualifications

• 3+ years in a software engineering role with direct client- or field-facing exposure (solutions engineering, implementation engineering, or technical consulting).
• Full-stack or backend proficiency with hands-on production code experience — reading and writing code, not configuration-only work.
• Demonstrated experience building custom integrations, scripts, or internal tooling to connect a core product with external client systems.
• Track record of owning technical implementations end-to-end: scoping, building, shipping, and supporting.
• Experience running technical discovery sessions or live debugging with client stakeholders.
• C1+ English (CEFR) — primary technical contact for US-based client accounts.

Requirements

• Experience with API integrations, webhooks, and common auth patterns (OAuth, SSO).
• Background in a startup or agency environment with rapidly shifting client requirements.
• Familiarity with data pipelines, ETL, or scripting (Python preferred).
• Prior role blending sales engineering or customer success with hands-on coding.

Benefits

• Competitive Salary: Based on experience and skills.
• Remote Work: Fully remote—work from anywhere.
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting.
• Generous PTO: In accordance with company policy.
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.
• Direct Mentorship: Guidance from international industry experts.
• Learning & Development: Ongoing access to resources for professional growth.
• Global Networking: Connect with professionals worldwide.

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.