[Hiring] Enterprise ServiceNow Platform Architect @Tria Federal

Role Description

We are seeking an Enterprise ServiceNow Platform Architect who is responsible for the strategic direction, technical governance, and long-term health of the enterprise ServiceNow (SNOW) platform. This role owns the platform roadmap — from upgrades and vendor integrations to AI feature adoption — and serves as the technical authority balancing out-of-the-box capability with custom development. The ideal candidate is a self-driven technical leader who can operate independently, build trusted relationships with enterprise stakeholders, and translate platform capability into business value.

Key Responsibilities

• Platform Strategy & Roadmap:
  • Own and evolve the enterprise ServiceNow platform strategy, including release/upgrade planning, module adoption, and long-term architectural direction.
  • Assess platform health and technical debt, and prioritize investments that improve scalability, performance, and maintainability.
  • Stay current on ServiceNow's product roadmap and translate relevant developments into actionable recommendations for the organization.
• Tenant Onboarding & Operational Support:
  • Define and drive a sustainable, repeatable approach for onboarding new tenants/programs onto the SNOW platform.
  • Establish operational support models that maintain platform stability and minimize downtime.
  • Monitor tenant health, resolve platform-level issues proactively, and build runbooks/processes for consistent support.
• Platform Governance & Center of Excellence:
  • Establish and lead platform governance practices, including a Center of Excellence (CoE) model.
  • Define governance frameworks covering development standards, release management, and platform scaling practices.
  • Champion best practices across the platform's lifecycle.
• Architecture & Design Governance:
  • Establish and enforce guardrails for out-of-the-box configuration vs. custom development.
  • Define technical standards, design patterns, and best practices across relevant areas.
  • Review and approve solution designs from development teams.
• Test Automation & Quality Engineering:
  • Leverage automation testing frameworks to accelerate testing and validation of custom-developed solutions.
  • Establish repeatable, scalable test practices for faster, safer delivery of platform enhancements.
• AI & Emerging Capability Adoption:
  • Lead the strategy for launching and managing AI-driven features on the platform.
  • Evaluate emerging ServiceNow AI capabilities and build business cases for enterprise-wide rollout.
  • Partner with AI/ML and data teams to ensure responsible integration of AI features.
• Vendor & Ecosystem Management:
  • Manage relationships with ServiceNow and third-party vendor partners.
  • Evaluate vendor-supplied applications and integrations for architectural fit.
  • Represent the organization in vendor roadmap discussions.
• Proof of Concept & Innovation:
  • Design and lead proofs of concept for enterprise-level platform initiatives.
  • Present POC outcomes and recommendations to leadership and business stakeholders.
• Platform Scaling, Security & Vision:
  • Own the long-term vision for scaling the platform.
  • Ensure the platform architecture remains secure and scalable.
  • Continuously assess architectural decisions against the organization's growth trajectory.
• Stakeholder & Customer Relationship Management:
  • Build and maintain strong working relationships with business unit leaders and end users.
  • Act as a trusted technical advisor, translating business requirements into platform capability.
  • Communicate platform strategy, risks, and roadmap updates clearly.
• Governance, Security & Compliance:
  • Ensure the platform architecture supports applicable compliance and security requirements.
  • Partner with security and compliance teams on platform hardening and risk mitigation.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 7+ years of experience working with the ServiceNow platform, including at least 3+ years in an architect-level or senior technical leadership role.
• Deep expertise in ServiceNow platform architecture, including scripting, Flow Designer, Integration Hub, REST/SOAP APIs, and CMDB/Discovery.
• Demonstrated experience leading platform upgrade planning and execution on an enterprise-scale instance.
• Solid background in platform governance and Center of Excellence models.
• Proven experience designing sustainable tenant onboarding processes.
• Hands-on experience leveraging automation test frameworks.
• Experience evaluating and implementing ServiceNow AI capabilities.
• Strong understanding of when to use out-of-the-box configuration vs. custom development.
• Proven experience managing vendor relationships.
• Excellent stakeholder management and communication skills.
• Self-directed with a demonstrated ability to independently identify problems.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) certification.
• ServiceNow Certified Application Developer (CAD) and/or module-specific certifications.
• Experience working within a federal or highly regulated enterprise environment.
• Familiarity with FedRAMP, NIST, or equivalent compliance frameworks.
• Experience integrating ServiceNow with contact center or telephony platforms.
• Experience with ServiceNow ATF or comparable automation testing tools.

Core Competencies

• Strategic and architectural thinking
• Platform governance and Center of Excellence leadership
• Tenant/multi-program operations management
• Executive-level communication and relationship building
• Vendor and partner management
• Test automation and quality engineering mindset
• Self-direction and ownership
• Innovation mindset with a bias toward practical, business-aligned POCs

Benefits

• Top-tier benefits package to invest in your physical, mental, and financial health and wellness.
• Opportunities to learn new skills, seize new challenges, and advance your career.