[Hiring] Copilot/Viva Engineer @SGA

Role Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Copilot/Viva Engineer for a contract assignment with one of our premier Financial Services clients in Philadelphia, PA. This role will be remote.

Top 3 Skills

• SharePoint Online + SPFx + Viva Engineering
  • Developing SPFx components and Viva dashboard experiences
  • Configuring SharePoint Online architecture, metadata, and audience targeting
  • Supporting deployments of Viva Connections, Engage, and Glint
  • Building modern intranet experiences
  • Enabling personalization
  • Integrating SharePoint and Viva features into Copilot-enabled workflows
• Microsoft Copilot & Copilot Studio Engineering
  • Building and maintaining Copilot Studio agents that connect to Microsoft 365 and enterprise data
  • Configuring grounding and prompts
  • Ensuring proper governance
  • Troubleshooting or optimizing agent behavior
  • Enabling new AI use cases
  • Integrating Copilot into workflows
  • Supporting scalable rollout across the organization
• Power Platform Engineering (Power Apps, Power Automate, Dataverse, PowerShell)
  • Creating automation and low-code solutions using Power Apps, Power Automate, Dataverse, and PowerShell
  • Integrating them with Copilot Studio and M365 systems
  • Designing reusable workflow patterns
  • Modernizing processes
  • Using scripting and connectors to streamline operations and support enterprise automation

Responsibilities

• Assist in the deployment of Microsoft Copilot and rollout of Viva (Connections, Engage, Glint) across the organization
• Design and implement Viva Connections dashboards with audience-targeted content and resources
• Foster community engagement and knowledge sharing through Viva Engage by enhancing productivity and help with adoption ramp up
• Consult on Copilot-related AI initiatives (e.g., Security Copilot) and support adoption ramp-up
• Build, deploy, and manage custom AI agents across the organization using Copilot Studio and integrate with Microsoft 365 and Power Platform leveraging low-code/no-code development
• Provide strategic planning, technical execution, user training, and communication to ensure successful deployment
• Support administration, maintenance, monitoring, and backup of messaging and collaboration technologies
• Investigate and implement new Office 365 capabilities to enhance collaboration services
• Interface with stakeholders across the organization and third-party vendors for problem and change management
• Ensure compliance with internal standards, safety practices, and high-quality customer service
• Participate in on-call rotation and provide weekend support as needed

Qualifications

• Bachelor's Degree or equivalent experience with a minimum of 6 years of relevant work experience
• Experience with Microsoft 365 services, especially:
  • Copilot Chat along with experience with Copilot Studio
  • Copilot integration, governance, and best practices
  • Office 365 Groups, Teams, SharePoint Online, OneDrive
  • Tenant administration and hybrid Exchange environments
  • Viva Suite Components
• Strong scripting skills in PowerShell and strong understanding of AI agent design, topic creation, and knowledge base management
• Proficiency in Power Platform (PowerApps, Flow) and low-code/no-code development

Requirements

• Ideal candidates will have experience with:
  • SPFx (SharePoint Framework)
  • Entra ID access management in relation to group management (i.e. SharePoint user management)
  • Viva Connections implementation
  • Viva Engage strategy and administration
  • Viva Glint deployment and analysis
  • Organizational rollout of the Viva suite across the entire organization
  • Microsoft Defender, ADFS, AD Connect
  • Office/Outlook add-ins (.NET/COM, Modern Add-ins)
• Comprehensive Knowledge of:
  • Networking, authentication protocols (Kerberos, NTLM, Basic)
  • Messaging and collaboration tools in large enterprise environments
• Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience
• Responsible for understanding and applying risk management discipline in decision-making
• Work under the direction and guidance in planning details of procedures and methods to attain definite goals
• Makes decisions within established or widely accepted standards
• Achieve assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience

Working Conditions

• Will require the use of standard office equipment such as computers, phones, photocopiers
• Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs
• May require extended work hours
• Occasional travel including overnight stays may be necessary
• May be subject to on-call and call back as needed
• May work with moderate noise from equipment