[Hiring] Architect @Highmark Health

Role Description

This job takes a lead role in designing, developing, implementing, supporting, and optimizing complex architecture strategies specifically for the enterprise Chat Platform. Focusing on conversational AI, scalability, and platform stability, this role ensures the completeness and integrity of system architecture by addressing stakeholder concerns, making technical trade-offs, and driving solutions for major initiatives (e.g., GECX, Dialogflow, AI Agents, and Genesys integration).

The Senior Architect leverages deep expertise in Google Cloud Platform (GCP) and modern web technologies to enable robust business processes, guides technical teams through mentorship, and maintains cutting-edge knowledge of emerging AI and cloud trends.

Qualifications

• Education
• Required: Bachelor's Degree in Information Technology, Computer Science, or a closely related discipline.
• Preferred: Master's Degree in a related field.
• Experience
• Required:
  • Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).
  • Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.
• Preferred:
  • Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents).
  • Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).
  • Health Insurance or regulated industry business knowledge.

Requirements

• Cloud & Infrastructure: Google Cloud Platform (GCP) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.
• Conversational AI & Integrations: Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.
• Backend & Web Technologies: TypeScript, Node.js, WebSockets, Distributed Systems Design.
• Engineering Practices: CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.

Certifications

• Preferred:
  • Google Cloud Architect Certification
  • Enterprise Architect (SCEA)
  • Project Management / Agile Certifications

Company Description

Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at www.airetel.com or call 214-353-0561.