[Hiring] Application Support Developer @OSV

Role Description

The Application Support Developer provides technical support and development assistance for OSV’s enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack—including C#/.NET, SQL Server, Salesforce, and Workday—paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.

Essential Functions/Duties/Responsibilities

• Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.
• Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.
• Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.
• Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.
• Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.
• Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.
• Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.
• Proactively monitor production applications and escalate emerging issues before they impact customers.
• Produce clear, well-organized technical documentation for both business and technical audiences.

Competencies

• Accountability: Work is thorough, complete, and high quality; sets accurate time estimates and communicates proactively when timelines shift.
• Technical problem-solving: Able to understand and explain complex concepts in their area of knowledge, identify root cause, and develop practical solutions.
• Communication: Communicates effectively in writing and verbally with team members, customers, and management; documents solutions clearly.
• Collaboration: Works effectively with others to solve problems; proactively seeks help and shares knowledge across the team.
• Adaptability: Flexible and effective in a changing environment; able to multitask, reprioritize, and operate with minimal supervision.
• Business awareness: Understands the business implications of technical decisions and considers customer impact when evaluating solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• 1–2 years of experience in software development, application support, or a related technical role preferred.
• Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.
• Solid understanding of object-oriented programming principles.
• Experience developing or consuming web services (SOAP, REST, JSON, XML).
• Genuine passion for technology and continuous learning.

Preferred Skills

• Salesforce platform development or administration experience.
• Familiarity with Workday integration or reporting.
• Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.
• Exposure to Azure DevOps or similar Agile project management tools.

Supervisory Responsibility

This role does not have supervisory responsibilities.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture with upward mobility.
• Professional development with opportunities of all kinds.